mengji123 发表于 2016-10-29 11:02:32

因为产品质量不好,被投诉我的申诉计划通不过,怎么继续申诉呢?

kxgwan 发表于 2016-10-29 16:27:16

卖假货的店铺就应该被封掉,扰乱市场,扰乱自建品牌卖家。

woaimexi123 发表于 2016-10-29 16:38:46

不懂为什么跟卖!
跟卖不是做生意的长久之计吧,真想长久做亚马逊的没几个做跟卖的吧
一直觉得跟卖是奇葩

kxgwan 发表于 2016-10-29 17:12:53

关键问题是恶意跟卖,无视品牌,加印logo的包装;自发货,打时间差,赌客户不投诉,捞一票就走的垃圾。自己不付出,自己不投资,就想盗窃别人的果实。玩不起,不要玩,丢人丢到国外。正因为中国多了像他们那样的垃圾,才把中国在外国的形象搞的很差。遇到恶意跟卖的卖家,要往死里整!

kvcc 发表于 2016-11-1 18:37:00

发了这个后,说移除了我所有listing,不给我卖了,要怎么办,应该是封号了,还有补救的地方吗
Hello,

We reviewed your account, and we have decided that you may no longer sell on Amazon.com. Your listings have been removed from our site.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

If you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com

unlock 发表于 2016-11-2 09:49:41

我按照大神的模板写回复,之后收到回信了。主要是说我被投诉了,我检查了邮箱和后台都没有看到投诉,请问这个怎么回复比较好?
Hello,

We still need more information about your plan to address rights owner complaints.

Examples of potentially infringing listings:

ASIN: XXX, XXX

To sell on Amazon.com again, please send us a plan that explains
-- The issues that caused the complaints.
-- The actions you took to resolve the issues and prevent similar complaints.

Do not limit your plan to issues with specific orders. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.

unlock 发表于 2016-11-2 09:50:57

之前的一封邮件,移除销售权。求大神指点啊!!!
Hello,

You currently may not sell on Amazon.com because of concerns that your items may infringe intellectual property rights or may be inauthentic.

To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyer complaint regarding the authenticity of products. You can view previous emails about buyer complaints on the Performance Notifications section of Seller Central (https://sellercentral.amazon.com ... notifications.html/).

If you would like your selling privileges reinstated, appeal and let us know. Visit the Notifications page in the Performance section of your account, find this message, and click “Appeal” (https://sellercentral.amazon.com ... -notifications.html).

When you respond, include a plan of action that contains the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.

To find more information on how to submit your plan of action, search “Appeal the Removal of Selling Privileges” in Seller Central Help.

ranxia20 发表于 2016-11-2 09:54:28

unlock 发表于 2016-11-2 09:49
我按照大神的模板写回复,之后收到回信了。主要是说我被投诉了,我检查了邮箱和后台都没有看到投诉,请问这 ...

Do not limit your plan to issues with specific orders.
不要局限于具体的订单。所以应该要有详尽整体的plan吧。

unlock 发表于 2016-11-2 09:57:40

ranxia20 发表于 2016-11-2 09:54
Do not limit your plan to issues with specific orders.
不要局限于具体的订单。所以应该要有详尽整 ...

英文不好肿么破啊。。

ranxia20 发表于 2016-11-2 10:06:11

unlock 发表于 2016-11-2 09:57
英文不好肿么破啊。。

那也得写。。。。难不成别人帮你写
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