亚马逊自发货的产品突然之间购物车全部消失了

sadcat

13号的时候收到了一封绩效通知，内容如下：Hello,
Recently, there have been some problems with your orders. Your order defect rate for seller-fulfilled orders is higher than the goal of less than 1%.
We recommend that you look at your negative feedback, A-to-Z claims, and chargebacks and make a plan to get back on track. To learn more about order defect rate, search for "Seller Performance Measurement" in Seller Central Help. If this problem continues, we may not allow you to sell on Amazon.co.uk.
You can see your customer satisfaction rates on the Account Health page in the Performance section of Seller Central (https://sellercentral-europe.amazon.com/gp/seller-rating/pages/account-health.html).
Sincerely,
Seller Performance
Amazon.co.uk
http://www.amazon.co.uk
Was this e-mail helpful?

当时没有注意，这几天发现英国站没有单子，点开一个listing，发现没有购物车。又点开了其他的也没有了购物车。联系了卖家支持团队，说可能是因为账号问题被系统取消了购物车。
有没有遇到过这样问题的，应该怎么做啊

创蓝商务

如果要解封自发货的权限的话，根据成功申诉的卖家反馈：可以在邮件中写明针对导致绩效问题的原因，然后针对这个问题及列出解决方法，然后保证不再出问题，最后加上保证使用FBA发货，就行了。