包裹显示妥投，客户没收到货，开了A-Z 和信用卡拒付申诉模板

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包裹显示妥投，客户没收到货，开了A-Z 和信用卡拒付申诉模板

Dear Amazon,
We are contacting you regarding our seller accountsuspension.
I understand that recently our performance has fallen belowAmazon's target. After checking our ODR, we find that the main reason thatcause A TO Z claims and charghebacks is that buyer claim they did not receivethe package, while the tracking number shows it was delivered. High ODRrate is caused by bad logistic service.
Steps we have taken and will continueto take:
1, we have changed our logistics company , we have found a betterefficiency logistics company to offer the better service, we will ensure everycustomer can receive their package.
2, We will use FBA to fullfill part of ourorders . 
3, We have and will continue to offer great purchase experienceto the customers.
4, We have checked all the products we've been sold, andremoved the product that may have problems, we will continue to do this tooffer the best service to the customer
5.Improving our service level;
a.Answerthe customer’s message within 24 hours.
b.Reply to the buyer’s inquiry as soonas possible. Try our best to meet buyer’s needs.
c.For negative feedback, bepatient to contact with the customer, figure out a good solution and keep intouch with the customer.
d.After-sale service, support what we can do to helpthe customer to remove doubts about our product.
e.Upgrading our operatinglevel and taking a more professional attitude.
lease let us know what shouldbe done to reinstate our account, we are looking forward to hearing from you.

Best regards,