亚马逊-申诉模板范文10篇（英文版）-1

跨境眼

英文版

Dear Amazon seller support,

Thank you for your concern of our account.

We received a notification today that our selling privilege has been removed cause we sold counterfeit products.


We immediately check the listings.

Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.

Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.

We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.


Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback.

Hope Amazon can look through to it.


If you can give us a chance, we will do as follows:


1. Absolutely, we will see through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.

3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.

4. If any selling questions, we will consult Amazon for help.


Sincerely, we write this. We will try our best to provide our sales on Amazon.

We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!

Look forward to receive your reply.
Best regards
店铺名



图片因侵权被移除的申诉

Example 1

新店上LISTING时因图片侵权被禁售

分享自FreyaWan

Dear Seller Performance Team，

Thank you for your notification on the policy violation on the......, we would like to sincerely apologize for the terrible mistake we made.

We are a small company in China focusing on foreign trade and selling on Amazon US has been one of our ultimate dreams.

We did a lot of preparation in order to launch our store in Amazon and worked with the Amazon sales manager Mr. .... on a lot of details including the can do's and can'ts. He informed us beforehand that image and character violation is a very serious issue in Amazon and we have taken that very very seriously.

However, one of our sales staff ,who is new to the company, accidentally put this product onto the list because we would like to start our sales with 50 skus ( We had 49 skus ready at that time.) He uploaded the product without everyone's else's knowledge and I would in person would like to apologize again for my carelessness in staff management.

Here are the things our company has done to prevent such issue from happening again.

1. We just organized a training again on the can's and can't the sales manager Henry sent us,especially emphasizing on the policy violation including image violation of products and wording violation on product and checked all the product that we have already listed.


2. We deleted all the products that we think that could potentially violate the policies.


3. We have setup rules in the company that all of our inventory must be carefully reviewed and would not violate any Amazon policies before adding to our inventory and listing on Amazon.

I would like to apologize for a third time for my carelessness in management ，and please do let us know what else can we do to reinstate our account and we will do everything we can to meet the target.

Looking forward to hearing from you.

your name

Example 2

自己拍摄设计的图片被告侵权

Dear Amazon Team,

We received a policy warning stated that Amazon has removed some images form our site because of a rights owner complaint about image(s) that infringe its intellectual property rights.

ASIN:

Complaint ID:

The picture that Amazon has removed:

图片链接：

图片链接：

We always work hard to assure we are meeting the standards set by Amazon and our own standards of quality customer service, it is hard for us to believe that our images infringe others' intellectual property rights. All the photos of this item (ASIN: B01DKFMSEW) was taken and designed by our designer.

Firstly, we contact the rights owner directly to resolve this dispute. We asked the right owner review the pictures,finally, he found that the picture is from us, below is the screenshoot of our e-mail.(Have attached)

Email 1: 邮件链接

Email 2: 邮件链接

Secondly, We have advised the rights owner to contact Amazon at notice@amazon.co.uk to withdraw the complaint.(I have mentioned it in e-mail)

Thirdly, we can provide all the photo and source file as an evidence.(Please see the attachment)

1. Photo

Taken From:

Shooting Time:

Shooting Location:

2. Source File: You can see how we processing the picutre in Photoshop.

Please review this case, and we are looing for a fair and just reply.If you need additional details, please kindly contact us, we will reply you in the first time.

Best Regards

Lucy

因账户表现差被移除销售权

Example 1

因迟发货被移除销售权

分享自hank4170

【邮件内容】

首先由于我们的疏忽，深表歉意，总结了一下主要有两个原因造成：

1、混乱的管理模式， 缺货，通过ERP发货，与客户沟通不足，还有选择错误的物流方式才导致迟发率高于4%。

2、由于现在中国是物流旺季，导致爆仓严重，才导致先收货没有及时发货的情况。

如果恢复我们的销售权，我们会做以下几点：

1、为了避免这种情况在发生，我们后续将会100%选择FBA， 不会选择其他渠道，我们已经有一名员工专门负责FBA。

2、实现我们的目标不到4%准时购物，我们有准备FBA货物雇佣更多的员工。此外，我们将更积极地监控我们的性能指标，以确保我们达到亚马逊和我们自己设定的标准标准的客户服务质量和维护我们的网站。

3、最重要的是，如果我们FBA出售货物,不会有货物迟交。而且，客户将获得一个完美的购物体验。所以，出于这个原因，请给我们一个机会,活跃我们的帐户。因为我们已经发现FBA是最好的方法来解决这个问题(货物迟交)。

4、严格遵守亚马逊规则&政策。

真诚地，我们写这篇文章。我们将尽力提供我们的销售在亚马逊。

我们只是在等待出售权的释放，我有足够的信心，我们在未来会做得更好，我们承诺它不会再次发生，请给我们一个机会。

真诚期待回复！

......
原帖太长，请看下一贴英文版



作者：跨境眼-及束美国仓

[声明]文章版权归原作者所有，未经许可禁止转载！

fjs1234

非常实用，收藏。

eric-申诉,KYC,解限恢

申诉必须有3部分，原因，解决之道，未来怎么做（大白话易于理解）