加拿大申诉邮件，如何回复尼？

Rachel0408

Hello, We still need more information about your plan to address USED SOLD AS NEW  and NOT AS ADVERTISED complaints. Please reply to this email with a plan that explains: -- Steps you have taken to resolve the complaint-- Details how you will prevent similar complaints in the future Here are a few things to consider as you work on resolving this:--Sourcing: Are you sourcing the product from a trusted supplier? --Packaging: Is the product in the same packaging as listed on Amazon?--Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately? Please review your communications from buyers to better understand the issues. Be as specific as possible in your plan. Do not limit your plan to issues with specific orders. Get help creating your plan in Seller Central Help:  In addition, we still need more information about the items complained by the buyer as Used Sold as New listed at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:-- Supplier information (name, phone number, address, website)-- Buyer information (name, phone number, address, website)-- Item description-- Item quantities-- Invoice date (must be issued in the last 365 days)  You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the information must be visible. We will maintain the confidentiality of your supplier contact informations邮件要如何回复呀？尤其包装这块，在公司还好处理，在FBA的仓库如何处理尼

创蓝商务

最好根据自己的情况，参考这篇文章进行申诉：
销售权限被移除的申诉方法与步骤，https://bbs.ichuanglan.com/thread-8485-1-1.html