发表于 2016-3-7 22:22:13
We recently contacted you about confirming shipment for orders you have not actually sent to buyers. Because you are still confirming shipment before sending any part of the order, you currently may not sell on Amazon.com. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.
To sell on Amazon.com, please send us a plan that explains how you will address this problem. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. When you are ready to send us your plan, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com ... -notifications.html).
Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again. If you do not send an acceptable plan within 17 days, we may cancel your listings and hold any funds in your account for up to 90 days.
To talk to someone about this email, you can ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).
We look forward to hearing from you.
Seller Performance Team
Dear Amazon Team,
Thanks for giving me a chance to appeal. I am very sorry to bring your trouble. I checked the details why my selling privileges have been removed. There is the reason:
1. Tracking info can be available is a little slowly. Mainly from 16th to 25th,Feb,2016,this is the first week we get work from Chinese new year holiday. Shipping company is very busy, many goods are overstock and wait for delivery, of course influent the delivery channel for the goods ship to USA .After shipper send out the goods, the tracking info normally need one day to get on line, that period need after 2 to 3 days can be tracked. I think this may make amazon think I did not send out the goods actually. After one week, the shipping speed become normally, and I keep close notice for the orders which has sent out, they all can be tracked, and most can be received in a normal delivery time, below please check the order list:
we also selling in aliexpress for more than 2 years, while compared with amazon, we find our products is much more suitable for it , so we closed our aliexpress store this year, now we try our best effort on amazon. We are experienced in aliexpress, but we are very very new in Amazon. But we are study hard and will develop it faster. Please give me a chance.
Generally to say, in order to have the best seller performance, the best Account health. I have to do following:
1, keep enough inventory, so we can ship in the same day when client place orders,the most important, increase the goods fulfillment by Amazon, actually we have tried to ship a big quantity in our first time, and you have received them, very pity we can not sell them now, and keep a normal stock for the goods we ship.And we will write delivery inform after we can track the info,in case any misunderstand later.
2, Ship with the best shipping company, like DHL or Registered Post air mail EUB,American special line. In the future 3, Consider in buyer's position. Communicate well with clients. Give the best after-sale service to buyers.
4, Only selling the best quality products. Long term business in Amazon.
Sincerely hope Amazon can give me a new chance. We can do much better and better.
Look forward to receiving your early reply,Thank you very much.
We understand that you may have some questions about your seller account. To talk to someone about what you can do to sell on Amazon.com again, you can ask our Seller Support team to contact you. (https://sellercentral.amazon.com/hz/contact-us/performance).
Seller Performance Team