账号申诉一头雾水？有招了！

创蓝商务

因为关联问题被封号的情况是最为常见的。我们都知道亚马逊只允许个人或公司拥有一个账号，无论是电话、地址、邮箱、姓名、银行卡、电脑IP、网卡、浏览器、cookie、路由器、猫……等等多种原因存在相同，都有可能被判定为关联。但做亚马逊久了，大家手上都会有多个账号，以防账号被封，业务全面叫停，没有备用账号是万万不可的。

但需要进行账号申诉的情况又何止关联？订单缺陷率小于1%、配送前取消率小于2.5%、迟发率低于4%、侵权、售假、违反相关政策等等，任何一种都可能被封号。如果能及时发现，通过申诉还是有很大可能拿回账号的。当然如果是关联问题，结果基本不可逆，建议大家重新申请账号。

一旦账号被封，要如何申诉呢？以下五个步骤请马上做！

Step 1:  搞清楚是什么原因导致您的账户销售权限被移除（刷单？侵权？售假？安全问题？）

Step 2:  评估您过往的销售操作

Step 3:  创建一个补救的行动计划

Step 4:  把您申诉的内容发给亚马逊

Step 5:  关注您的Email和后台Notification

如果是因为卖假货导致销售权被移除的，可参考Jason大神提供模板：

Dear Amazon seller support,

Thank you for your concern of our account.

We received a notification today that our selling privilege has been removed cause we sold counterfeit products.

We immediately check the listings. Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault. We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.

Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.

If you can give us a chance, we will do as follows:

1. Absolutely, we will see through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.

3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.

4. If any selling questions, we will consult Amazon for help.

Sincerely, we write this. We will try our best to provide our sales on Amazon.

We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!

Look forward to receive your reply.

Best regards

店铺名

找不到好产品于是选择了跟卖，却又害怕侵权，店铺被封？投机取巧，想着买点高仿品，说不定老外喜欢，结果因为售假受到了移除销售权的邮件。想着刷几单带动下店铺销量，又被检测出来，官方邮件又来了…

账号申诉问题毕竟是大事，申诉邮件的内容梳理尤为重要。如果您的账号因为其他问题被移除了销售权，且没有把握能自行申诉成功，或是已经进行了申诉却以失败告终，那么我们建议您将这件事交给创蓝专业的账号申诉团队，专业、安全、高效！

【创蓝论坛】账号申诉联系方式：

请联系企点QQ:2852378167

企业QQ：2851721630 / 2851728632

或添加微信：18124554905（韦娜）