突然来了这么一出戏，要怎么解决

游110客

最近刚刚上架一款产品到亚马逊没有几天就发了这个邮件，导致账户冻结，询问要如何申诉？事后我们立即查看了图片是否侵权什么的，但是未曾发现（裙子图片是四叶草和三叶草，还有红色小麋鹿（相信1688大家都能找到类似的）），如今也不知道要怎么办？Hello,
You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. A list of these items is at the end of this email.
Funds will not be transferred to you, but will stay in your account while we work with you to address this issue. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.
To sell on Amazon again, please send the following information to pq-seller-assessment@amazon.com:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you.
Learn more about our policies in Seller Central Help:
-- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
-- Intellectual Property Violations (https://sellercentral.amazon.com/gp/help/200386260)
-- Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)
To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

Elisa0503

帮楼主顶下，看下有没有人知道是什么问题

亚马逊资深顾问

侵权问题，你们的运营人员应该知道的，如何选品加我微信，13136195201

游110客

Elisa0503 发表于 2018-3-17 15:19
帮楼主顶下，看下有没有人知道是什么问题

:'(:'(给大好人个大大的么么哒，唉想不明白啊为什么:'(

游110客

亚马逊资深顾问 发表于 2018-3-17 16:02
侵权问题，你们的运营人员应该知道的，如何选品加我微信，13136195201

不知道是哪里被侵权了，不知道是不是四叶草侵权了

皮卡皮卡

找客服问，不能对话就写文件。。。别急

皮卡皮卡

不行就写邮件问。。。。。上面写错了。。。。。

游110客

皮卡皮卡 发表于 2018-3-17 16:09
不行就写邮件问。。。。。上面写错了。。。。。

联系不来中国客服，联系的话是只能联系美国那边的客服

亚马逊资深顾问

肯定是产品商标或者图片侵权，现在是已经被封号了？

皮卡皮卡

游110客 发表于 2018-3-17 16:15
联系不来中国客服，联系的话是只能联系美国那边的客服

肯定啊，写邮件问哪里侵权了，说是新手卖家，态度好点。