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急!listing被投诉“inauthentic”,被移除了,发的FBA,还有好多货,这个要怎么处理啊

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蓝宝石

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楼主
发表于 2017-10-13 14:41:50 | 只看该作者 回帖奖励 |倒序浏览 |阅读模式
Hello,
We have removed your listings because of a buyer complaint about the authenticity of an item they received from you. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal. The listings we removed are at the end of this email.
If you do not appeal this decision in 90 days, any FBA inventory of the item that caused "inauthentic" complaints may be destroyed at your expense.
If you would like us to reinstate your listings, please send us a plan with actions you took to resolve the issue and prevent similar complaints. Get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560). To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.
Also include the following information for each ASIN:
  • Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
  • Contact information for your supplier, including name, phone number, address, and website.


下午收到的,要怎么处理,计划要怎么制定啊,求助~~~

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沙发
发表于 2017-10-13 14:45:11 | 只看该作者
先打电话给亚马逊客服,看看事情还有没有办法可以解决,先别急。
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板凳
发表于 2017-10-13 15:00:27 | 只看该作者
可以参考下这篇文章:https://bbs.ichuanglan.com/thread-43452-1-1.html
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