求助！！最近收到业绩通知警告“您的账户因FBA***不可售替代品导致的索赔报销高于....

helen1239

求助！！最近收到业绩通知说“您的账户因无法销售的FBA********* 替代品而导致的索赔的亚马逊物流 (FBA) 报销要求高于正常水平，这违反了我们的政策”但是这个产品是新品，货件也是第一次发货到亚马逊仓库，期间并没有索赔行为；如果说是商品有瑕疵不可售也不对，因为接收货物数量是没问题的，查看了没有不可售库存，请问有没有大神了解此类问题的？？该如何解决比较好？附上原文如下： "We have found that you have violated a policy, so your account is at risk of being deactiVATed.
Why did I receive this message?
We observed that your account has higher-than-normal Fulfillment by Amazon (FBA) reimbursement claims for unsellable substitutes for FBAxxxxxxxxx, that violates our policies, so we are looking into this issue.
How can I address this policy violation issue?
Please contact us at sellercredit-appeals@amazon.com with a Plan of Action (POA).
A Plan of Action (POA) should include:
• The root cause of the issue which led to unsellable substitutes
• The actions you have taken to resolve the issue
• The steps you have taken to prevent the issue going forward​
Shipment ID : FBAxxxxxxxxx
Violation : Unsellable Substitution"

虎子饲养员

上的是违规产品？

helen1239

虎子饲养员 发表于 2023-4-10 14:37
上的是违规产品？

不是，常规产品，公司主营产品，没有任何问题

1024509377

请问楼主解决了没？我也遇到了