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前段时间FBA断货，为了稳排名，选择自发货跟卖，跟踪号填的其他平台的运单号。现在账号的自发货权限被关了，资金也被冻结了，这种情况有办法可以申诉回来吗？
邮件内容：
Your Amazon seller account has been placed under temporary review. This review period will provide us time to confirm delivery of your recent seller-fulfilled orders. The review period should not exceed 30 days, but we will inform you if additional time is required for your temporary review. While your account is under review, your seller-fulfilled offers have been deactiVATed in accordance with section 3 of the Amazon Business Solutions Agreement (https://sellercentral.amazon.com/gp/help/external/G1791). Funds will remain in your account, but you will not be able to receive any disbursements during the review period.
Once we confirm delivery of recent seller-fulfilled orders, your offers will be reactivated and you may proceed with funds disbursements according to your normal disbursement schedule. If you have outstanding un-shipped or open orders during this time, please continue fulfilling these. Evidence of delivery will help expedite the review of your account.
Why did this happen?
Amazon considers multiple factors when deciding if a selling account should be placed under temporary review. The Amazon help page on “Selling Account Reviews for Seller-Fulfilled Orders” (https://sellercentral.amazon.com/gp/help/G200320980) provides examples of these factors.
Maintaining a healthy account and abiding by selling best practices can minimize the likelihood that your account will be placed under review in the future. Please refer to our Seller University video “Seller Fulfillment Best Practices”:
https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=eca353bf-0461-43e7-a5a4-15ab38acc463&courseId=d027e66e-d731-462a-9f0d-7afe4cbfba12
Have your seller-fulfilled offers been deactivated in error?
If you believe there has been an error or you would like the review process expedited, submit an explanation by clicking the Appeal button on your Account Performance page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
Your explanation should include the following information:
-- Updated tracking information for recently shipped seller-fulfilled orders or verify that current uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller, confirm that you use this service for your seller-fulfilled orders as part of your submission:
https://sellercentral.amazon.com/gp/help/external/201817070
-- Evidence of delivery of recently shipped seller-fulfilled orders. This may include buyer confirmation of receipt or proof of delivery documentation. If you have not already done so, you may request feedback from your buyers. When contacting a buyer, it is prohibited to pressure a buyer or offer incentives for feedback. Read the "customer product reviews" policies for more information:
https://sellercentral.amazon.com/gp/help/external/YRKB5RU3FS5TURN
-- The address (URL or physical store address) of other stores (including other Amazon accounts) where you sell similar products and can demonstrate proof of delivery.
-- Evidence to support the identification of your business and history of positive buyer-seller transactions. This may include business website, email, or company bank information. Ensure all applicable business information is up to date in your Seller Central account. Although this is not mandatory, this can help expedite the verification of your business and the account review process.
-- If you are facing logistics issues that are causing delays to the fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
How do I send this information?
Submit this information by clicking the Appeal button on the Account Performance page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
What happens if I do not send a sufficient explanation?
We will continue to review your account over the next 30 days for evidence that supports delivery of recent seller-fulfilled orders. Once we identify proof of delivery to customers, the review period will end and we will automatically reactivate your seller-fulfilled listings and release funds for disbursement. If we do not find sufficient evidence of delivery during this period, further action may be taken and your entire Amazon account may be permanently deactivated in accordance with the Amazon Program Policies (https://sellercentral.amazon.com/gp/help/external/G521). You will receive an email following the review period to let you know what action has been taken. If you believe you have additional evidence to support reactivation before this time, submit an appeal.
We’re here to help.
If you have questions about this review or the information requested above:
https://sellercentral.amazon.com/gp/help/G200320980
For further information on how to maintain a healthy account, please refer to our Seller University video on how to “maintain your account health”:
https://sellercentral.amazon.com/learn/courses?moduleId=f5890fd5-5dbe-48a3-a20d-65e48fbc949f&sid=SU-SEARCH-6d590ba6-f1c2-44a6-802e-0c2454bdd4f3&ref_=su_refined_search&modLanguage=English&videoPlayer=airy
To view your account performance, select Account Health on the home screen of the "Amazon Seller" app on your iOS or Android device, or go to the Account Health page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app:https://itunes.apple.com/us/app/amazon-seller/id794141485?mt=8
-- Download the Android app: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US
Thank you,
Amazon.com
Sincerely Seller Performance Team Amazon.com http://www.amazon.com |
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发表于 2023-3-13 11:08:06
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