客户不死心，交易索赔被拒绝后，现在提起信用卡拒付索赔

chanhy · 发表于 2022-7-24 12:05:50

上个月的帖子，客户提起亚马逊交易索赔被拒赔了，我还以为事情过去了，没想到快一个月了，现在他又来信用卡拒付索赔，所以再来请教一下大家，信用卡拒付索赔该怎么处理？之前亚马逊拒赔，很明显就是客户自己的问题，我方没过错。但是现在银行来判，不知道该怎么去抗辩。求支招，谢谢各位大卖。

Please provide us with the following information in connection with this transaction in the space below:
-- Confirm the order was shipped.
-- Date the order was shipped.
-- The name of the carrier used.
-- Delivery confirmation or tracking number along with signed proof of delivery, if available.
-- Return and refund policy, as well as cancellation policy.（这个退货政策，我是直接复制亚马逊上面的吗？）
-- The return shipping address your customer should use to return the merchandise for credit. （退货地址我默认是中国地址，不知道有没有问题）

Please do not ship the merchandise for this order, if you have not already done so.

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我看很多帖子说要提交跟客户的聊天记录，但邮件也没有要求啊，需要提供吗？现在我后台显示这个拒付索赔是等待中的状态，是不是要先回复邮件？