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Hello,
Your account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. This could take up to 90 days. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We have identified listings that are potentially infringing on intellectual property of others.
How do I reactivate my account?
To reactivate your account, please send us the following information:
-- Proof of non-infringement (e.g., invoice, Order ID, letter of authorization, licensing agreement or court order) for all affected listings.
-- The steps you have taken to ensure that you are no longer infringing and will not infringe in the future.
-- Other relevant information.
-- Supporting details should you believe that the actions were made in error.
How do I send this information?
Please submit this information by clicking the “Reactivate your account” button on Account Health ((https://sellercentral.amazon.com/performance/dashboard). Amazon does not allow listings that violate the intellectual property rights of brands or rights owners. To learn more, please review Amazon’s Intellectual Property Policy (https://sellercentral.amazon.com/gp/help/201361070).
You can view your account’s performance at (https://sellercentral.amazon.com/performance/dashboard?reftag=email_appeal) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. |
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