产品被移除，被投诉售假，还未回复，

SUKI-liao · 发表于 2020-9-23 15:31:20

收到2封邮件，说产品售假，已经提供了增值税发票，品牌授权书。2天了
至今还没回复，

We removed some of your listings because of buyer complaints about the authenticity of an item they received from you.The listings we removed are at the end of this email. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal. If you do not submit the requested documentation and we receive additional complaints about your listings, we may deactiVATe your Amazon seller account.Why did I receive this message?In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help: --Amazon Anti-Counterfeiting Policy (https://sellercentral-europe.amazon.com/gp/help/201165970) --Policies and Agreements (https://sellercentral-europe.amazon.com/gp/help/521) --Amazon Services Business Solutions Agreement (https://sellercentral-europe.amazon.com/gp/help/1791) How do I reactivate my listings?To reactivate your listings, please provide copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the end of this email. --These documents should reflect your sales volume during the last 365 days. --Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents.We will maintain the confidentiality of your supplier contact information. --You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.How do I send the required information?To send us the required information, please visit your Account Health Dashboard (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq) in Seller Central and click on the appeal link next to the impacted ASIN.What happens if I do not send the requested information?If we do not receive the requested information your listings will remain deactivated. If we receive additional complaints about your listings, we may deactivate your Amazon seller account.If you do not appeal this decision within 90 days, any FBA inventory of the items that caused "inauthentic" complaints may be destroyed at your expense.Have your listings been removed in error?If you believe the complaints about the authenticity of your items are unjustified or received in error, please explain how you identified this issue and we will investigate your concern (for example, a complaint created by a competing Amazon seller).You can view your account’s performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.