产品被客户投诉，需要提交产品安全问卷Product Safety Questionnaire

Maylulu

你好，
我也遇到这个问题了，
2        Do you have any thoughts on what could have caused the issue?       
3        What corrective actions are you planning to implement after you became aware of this incident/concern? What is the time frame for them to be implemented to your internal process?
请问这两点要怎么回答好呢？是承认产品有问题，会改进产品，还是说是客户使用不当好一点？
谢谢。