Product Safety Questionnaire |
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Purpose | |
To gather further information about a potential product safety concern. |
General Questions | |
1 | For the incident/concern mentioned in the e-mail, is this a known issue/complaint? If so, what actions have you taken to resolve the root cause of the issue in order to prevent future incidents? | |
2 | Do you have any thoughts on what could have caused the issue? | |
3 | What corrective actions are you planning to implement after you became aware of this incident/concern? What is the time frame for them to be implemented to your internal process? | |
4 | Do you have a Product Safety or Product Quality Control system in place to identify potential product safety issues? | |
4.1 | · If yes, please provide the detailed actions that are being taken within this system. In your opinion, why hasn't this particular issue been detected during your internal inspection process? | |
4.2 | · If no, what steps do you normally take to ensure the safety of the products you sell? | |
5 | To your knowledge, have any design changes been done to the product recently? If so, when was the product modified and what changes were implemented? | |
6 | Has the product been part of a recall? | |
Product Information |
7 | Brand name | |
8 | Model number | |
9 | Manufacturer's name | |
10 | Manufacturer's address | |
11 | What is the age group of intended user (e.g. below 3, 3-8, 8-12, 12-60, 60+, all) | |
12 | How long has the brand been in existence? (<2 yrs, 2 -5 yrs, 5+ yrs) | |
13 | How long has the product model been in existence? (<2 yrs, 2 -5 yrs, 5+ yrs) | |
14 | How long have you been listing this product on Amazon website? (<2 yrs, 2 -5 yrs, 5+ yrs) | |
15 | Is there an instruction manual and/or safety labels that come with the product? If yes, please attach the manual and images of safety labels in your response. | |
16 | Does the product have US electrical safety certification? If so, can you provide testing documentation? | |