创蓝论坛-亚马逊卖家交流和学习专业论坛

标题: 急急急求！！走过路过不要错过，亚马逊发来邮件。这个怎么解决！ [打印本页]

作者: duhaiwen 时间: 2018-4-10 16:39
标题: 急急急求！！走过路过不要错过，亚马逊发来邮件。这个怎么解决！
Your account is suspended for policy violations and funds in your account are reserved. For more information, please see the notification we sent to your primary e-mail address.
Your selling privileges have been removed. All remaining funds will be held Indefinitely under the Amazon Anti-Counterfeiting Policy. For more information, please see the notification we sent to your primary e-mail address

您的账户因违反政策而暂停，账户上的资金被保留。有关更多信息，请参见我们发送到您的主电子邮件地址的通知。

您的销售特权已被删除。所有剩余资金将在亚马逊反假冒政策下无限期持有。有关更多信息，请参见我们发送到您的主电子邮件地址的通知。

作者: duhaiwen 时间: 2018-4-10 16:40
自顶一下。。。。。。。。

作者: 创蓝商务 时间: 2018-4-10 16:49
销售权限被移除的申诉方法与步骤，可以参考这篇文章：https://bbs.ichuanglan.com/thread-8485-1-1.html

作者: 17512294 时间: 2018-4-11 11:20
是违反什么政策？？？？？？？

作者: duhaiwen 时间: 2018-4-12 15:06

17512294 发表于 2018-4-11 11:20
是违反什么政策？？？？？？？

第一封邮件好像是因为产品不真实

作者: 17512294 时间: 2018-4-12 15:14

duhaiwen 发表于 2018-4-12 15:06
第一封邮件好像是因为产品不真实

看下警告原文和封号原文

作者: duhaiwen 时间: 2018-4-12 15:53

17512294 发表于 2018-4-12 15:14
看下警告原文和封号原文

You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. A list of these items is at the end of this email.

Funds will not be transferred to you, but will stay in your account while we work with you to address this issue. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

To sell on Amazon again, please send the following information to pq-seller-assessment@amazon.com:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you.

Learn more about our policies in Seller Central Help:
-- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
-- Intellectual Property Violations (https://sellercentral.amazon.com/gp/help/200386260)
-- Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

作者: 17512294 时间: 2018-4-12 16:47

duhaiwen 发表于 2018-4-12 15:53
You currently may not sell on Amazon.com because you are offering items that may infringe intellec ...

按照amazon的要求，提供如下信息
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

过去365天的你从供应商处得到的发票，合同之类的证明，上面需要有这个产品的数量
如果是品牌方，提供该产品的注册证明
如不是品牌方，提供书面授权证明
然后就是供应商信息了

这个是pq team发过来的，除了提交上面的材料外别无他法

作者: duhaiwen 时间: 2018-4-12 17:40

17512294 发表于 2018-4-12 16:47
按照amazon的要求，提供如下信息
-- Copies of invoices, receipts, contracts, delivery orders, or au ...

主要是发票，但是发票提供过去之后有问题，没过。可以指导一下吗？

作者: hao623359330 时间: 2018-4-13 17:15
我可以解决，专业亚马逊解封申诉服务，企鹅623359330

欢迎光临创蓝论坛-亚马逊卖家交流和学习专业论坛 (https://bbs.ichuanglan.com/)