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标题: Listing因安全问题遭投诉，导致产品block，求申诉步骤和模版. [打印本页]

作者: y7125283 时间: 2016-10-23 02:14
标题: Listing因安全问题遭投诉，导致产品block，求申诉步骤和模版.

Hello,

We have removed your listing because of a buyer complaint about the safety of an item they received from you. Your listing will remain inactive until we can work with you to resolve the concern.

Complaint Type	ASIN	Title
Safety Incident	XXXXXXXX	XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyer complaint regarding the condition and authenticity of products.

What you can do

If you believe this was in error and would like your listing reinstated, email pq-policy-safety@amazon.com and let us know. When you respond, include the following:

What is the issue that caused the complaint.
Steps you have taken to resolve the issue and ensure similar complaints won’t happen again.
Any additional details you would like us to know.

What happens next

We'll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If we can confirm the information you provide and your plan of action sufficiently addresses the complaint, we will reinstate your listing on your behalf immediately.

Please remember that additional complaints about your listings may result in the removal of your Amazon selling privileges.

Learn more

Sellers should understand our policies regarding product condition. To learn more, search "Prohibited Seller Activities and Actions", "Product Detail Page Rules", and "Condition Guidelines" in Seller Central Help.

Still have questions? You can ask our Seller Support team: Contact us

We appreciate your cooperation and thank you for selling on Amazon.

Seller Performance Team

还望大家帮帮忙，谢谢

作者: 创蓝商务 时间: 2016-10-24 09:24
可以参考下这两个帖：
https://bbs.ichuanglan.com/thread-5953-1-1.html
https://bbs.ichuanglan.com/thread-8485-1-1.html

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