We have removed your Amazon selling privileges because of buyer or rights owner complaints we received. Please see below for some examples of the listings we have received complaints about:
To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify buyer or rights owner complaints regarding the condition and authenticity of products. You can view previous emails about complaints in the Performance Notifications section of Seller Central (https://sellercentral.amazon.com ... notifications.html/)
What you can do
If you would like your selling privileges reinstated, respond to this message with a plan of action that includes the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.
To find more information on how to submit your plan of action, search “Appeal the Removal of Selling Privileges” in Seller Central Help.
For “Rights Owner Notice of Infringement” complaints:
1. Contact the rights owner directly to resolve the disputes.
2. If resolved, advise the Rights Owner to contact us at notice@amazon.com to withdraw their complaint.
3. Refrain from listing items manufactured by this rights owner until you have resolved the concern.
We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.
While your account is restricted, this may also have an impact on your Selling on Amazon payment account.
Please understand that if you are unable to submit a sufficient plan of action within 17 days, we may permanently remove your selling privileges.
Learn more
Sellers should understand our policies. To learn more, search for “Policies and Agreements” in Seller Central Help.