求解答！！！这算是卖家表现不好？还是说被投诉？

ywl88899

这算是卖家表现不好？还是说被投诉？账户被冻结，申诉了好几次，都是这样回复的，我是实在搞不懂了
Hello,
We appreciate the information you have provided. However, a review of your account indicates you have misclassified the condition of your Marketplace items. Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of what steps you will take to ensure your listings comply with our policies.
All sellers are responsible for listing their items in accordance with our Condition Guidelines. When you list on our site, you must use our Condition Guidelines to classify your items. We developed these guidelines to help set the same expectation of an item’s condition between a buyer and a seller.
What you can do
Respond to this message with a plan of action that includes the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.
For information on creating and submitting your plan, search “Appeal the Removal of Selling Privileges” in Seller Central Help.
What happens next
We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.
Learn more
Sellers should understand our policies regarding listing items accurately. To learn more, search “Prohibited Seller Activities and Actions” and “Product Detail Page Rules” in Seller Central Help.
We look forward to hearing from you.
Sincerely,
Seller Performance Team

创蓝商务

最好根据自己的情况，参考这篇文章进行申诉：https://bbs.ichuanglan.com/thread-8485-1-1.html