创蓝论坛-亚马逊卖家交流和学习专业论坛

 找回密码
 立即注册

QQ登录

只需一步,快速开始

微信登录

打开微信,扫码登录

查看: 1580 |回复: 3

日本亚马逊产品被投诉有安全隐患

[复制链接]

8

主题

47

帖子

1076

蓝宝石

LV5.跨境熟手

积分
1340
威望
0
贡献
0
信用
0
最后登录
2023-8-24
发表于 2017-4-6 11:21:54 | 显示全部楼层 |阅读模式
请问有没有人遇到过同样的情况,最主要的是亚马逊要求我召回产品,我该怎么做,如果召回的话损失就太大了.
We received a report from a customer that a problem occurred when this product was in use.
As we are going to investigate this product which has no problem from the aspect of safety, we would like to request you to take below actions by the due date.

Please be noted that this product sale of your inventory is currently being suspended.

============================================
FNSKU:X000JQNQVF
Product title:CREE XM-L2 五つのモード 高輝度LED懐中電灯 超小型 軽量 軍事用 強力 防災 防犯 キャンプ アウトドア 夜釣りライト(対応電池18650電池 18650電池&充電器付属セット)
Order ID:249-6716398-8790263

<Detail of the report>
The battery was generated heat after five minutes from using after charge on April 1st.
There was no problem because I found the heart of the battery, but there was a possibility of ignition.

============================================

The product is containing lithium buttery, so Please collect the item form the customer by yourself or make an arrangement to ask the delivery company to collect the item.
After you receive the item, please investigate the product with the manufacture and submit the materials by the due date.

============================================

Please provide the documents as below and your address within Japan so that we can return the product, cash on delivery.

■ Due date:4/19

============================================
<Required documents>
A)Product Safety Questionnaires
B)Investigation Report
C)Rechargeable Lithium-Ion battery Declaration

※ Regarding B)Investigation Report, please submit it after confirming the returned product.
============================================

Please be noted your selling privilege for this product at Amazon.co.jp would be terminated, if any of blow occurs.
・Unable to confirm the product safety.
・Submitted reports are not sufficient.
・Failed to submit required reports by the due date without any notice.

Thank you for your cooperation.

回复

使用道具 举报

8

主题

47

帖子

1076

蓝宝石

LV5.跨境熟手

积分
1340
威望
0
贡献
0
信用
0
最后登录
2023-8-24
 楼主| 发表于 2017-4-6 11:22:44 | 显示全部楼层
希望有人能帮忙解答一下
回复

使用道具 举报

651

主题

6670

帖子

2万

蓝宝石

LV12.跨境传奇

积分
33053
威望
0
贡献
0
信用
0
最后登录
2024-1-19
发表于 2017-4-6 11:31:34 | 显示全部楼层
电池产品确实麻烦
回复

使用道具 举报

回复或查看帖子请先 登录 | 注册

您需要登录后才能查看帖子和回帖 登录 | 立即注册

本版积分规则

创蓝论坛

创蓝物流

互动学习

干货文章 每日签到

亚马逊服务

正规UPC
扫码关注创蓝论坛
扫码回复“加群” 更多优质交流群等你来
扫码进入创蓝Forum小程序
扫码进入小程序 随时随地解决亚马逊问题

© 2001-2022 | 小黑屋| 网站地图| 创蓝论坛 ( 粤ICP备18023761号-1 )  

快速回复 返回顶部 返回列表