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请问有没有人遇到过同样的情况,最主要的是亚马逊要求我召回产品,我该怎么做,如果召回的话损失就太大了.
We received a report from a customer that a problem occurred when this product was in use.
As we are going to investigate this product which has no problem from the aspect of safety, we would like to request you to take below actions by the due date.
Please be noted that this product sale of your inventory is currently being suspended.
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FNSKU:X000JQNQVF
Product title:CREE XM-L2 五つのモード 高輝度LED懐中電灯 超小型 軽量 軍事用 強力 防災 防犯 キャンプ アウトドア 夜釣りライト(対応電池18650電池 18650電池&充電器付属セット)
Order ID:249-6716398-8790263
<Detail of the report>
The battery was generated heat after five minutes from using after charge on April 1st.
There was no problem because I found the heart of the battery, but there was a possibility of ignition.
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The product is containing lithium buttery, so Please collect the item form the customer by yourself or make an arrangement to ask the delivery company to collect the item.
After you receive the item, please investigate the product with the manufacture and submit the materials by the due date.
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Please provide the documents as below and your address within Japan so that we can return the product, cash on delivery.
■ Due date:4/19
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<Required documents>
A)Product Safety Questionnaires
B)Investigation Report
C)Rechargeable Lithium-Ion battery Declaration
※ Regarding B)Investigation Report, please submit it after confirming the returned product.
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Please be noted your selling privilege for this product at Amazon.co.jp would be terminated, if any of blow occurs.
・Unable to confirm the product safety.
・Submitted reports are not sufficient.
・Failed to submit required reports by the due date without any notice.
Thank you for your cooperation.
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