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亚马逊要求提供发票以验证商品的真实性

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蓝宝石

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发表于 2016-4-2 10:26:57 | 显示全部楼层 |阅读模式
你好, 今天收到亚马逊的邮件。
We are conducting a review of your selling account because there’s a concern about the authenticity of the items. We would like to work with you to resolve the concern and complete our review.

Please note , we do not accept Commercial invoice/proforma invoice/order confirmation/purchasing list/contract document/delivery report as proof of authentication. Please provide invoices for the ASIN(s) you have received mail previously

What you can do

Email seller-performance-policy@amazon.com and include the following:

1. Copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect your sales volume during that time.
2. Your supplier’s contact information including name, phone number, address, and website.
3. Any additional details you would like us to know.

You can remove pricing information, but make sure the rest of the document is visible. You can send us a pdf, jpg, png, or gif file.

Please be assured that your distributor’s or supplier’s contact information will remain confidential - Amazon puts great effort in maintaining the confidentiality of our customer's information.


What happens next

We’ll review the information you send and get back to you with an answer as soon as possible. Once we confirm the information you provide, the review of your selling account will be complete.

Still have questions? You can ask our Seller Support team: Contact us ([img]file:///C:\Users\ADMINI~1\AppData\Local\Temp\[5UQ[BL(6~BS2JV6W}N6[%S.png[/img]https://sellercentral.amazon.com/hz/contact-us).

We appreciate your cooperation and thank you for selling on Amazon.

Sincerely,




请问各位大神, 这个发票怎么样的, 怎么提供呀, 谢谢
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发表于 2017-10-26 10:50:51 | 显示全部楼层
创蓝商务 发表于 2016-5-19 09:49
如果邮件中已经明确告知不接受商业发票、形式发票、确认订单、采购清单等等;个人建议你可以试下机打的正 ...

大神,我这边是一切按亚马逊要求,在要审核发票前就提前准备好了的发票,一个产品是机打的普票,另外个产品是机打的专票,到现在都是还在被审核,快一个月了,还没过,还在申诉,都是正规的发票,不知道问题出在哪里?求大神指导
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发表于 2016-9-29 17:11:36 | 显示全部楼层
inner 发表于 2016-9-24 22:37
我的问题也变了,和你差不多,也是让我拿整改计划。我回复之后说他们没接受我的计划,把我店铺从暂时不能 ...

我的经过22天申述,账号终于回归啦!
发现后期改进计划审核的,更注重改进计划的格式,比如一,XXX 二,XXX等。条例一定要十分清晰,切记长篇大论,每点短短描述即可,不要进行深入特别是针对单个订单或listing进行分析。
我的发票之后的审核,最开始是safety Complaint,四封才通过,后面又说Inauthentic投诉,按上封通过的模板,一次就过了,深深感觉套路的重要性。
血的教训,很高兴分享。
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