亚马逊论坛

 找回密码
 立即注册

QQ登录

只需一步,快速开始

微信登录

打开微信,扫码登录

查看: 169 |回复: 3

亚马逊申诉模板大全

[复制链接]

5

主题

56

帖子

164

积分

注册会员

Rank: 2

积分
164
QQ
发表于 2021-6-11 18:28:20 | 显示全部楼层 |阅读模式
在分享各类亚马逊申诉模板之前,模板只可以作为一个参考,给自己一个启发,万万不可完全照着模板来。 创蓝现在上传不了照片和截图,只能复制过来了,各种申诉模板和申诉技巧可以找我要,不收费
店铺冻结申诉模板
Dear Seller Performance Team,
Thank you for your concern of our account. Before receiving the performance review notification, we were exactly working with the customers to resolve their problem. We firmly believe that we're not only providing the product but also the customer service. Firstly, we're very sorry about our negligence of packaging, and the incaution of carrying and transpoting by logistics company which result in defective working condition of one item, we had to ship the replacement but had the customer waiting more time for delivery, they are kind but we are sorry. Secondly, the incaution of testing and checking up by the tester in factory result in missing indicator light covers of one item, which in normal working condition but give customer defective impression of the product, we had contact with the customer and shipped the missing element, and sorry to bring him inconvenience. These are our faults due to lack of strict management of the product and service providers. Thirdly, we're new to Amazon selling and lack of familiarity with the rules and message system using, which result in missing timely response to 4 messages from the buyers on our months ago arranged long holiday, it was supposed the messages would notice timely on mobile phone email system to us but it didn't work, we promise this would never ever happen again to the customers.
We would like to earnestly beg your consideration about the feedback of other items received by other buyers, some of them had left positive feedbacks and reviews to the product and admired our customer service. We promise to provide customers both good products and good customer service. If we have the chance to continue selling on Amazon, we will do as follows:

1. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every product from the tester in factory. We self will execute sampling check for different production batch and regular visit to production line of the factory every week. Make sure we ship out every item in integral and good working condition.

2. We will ask the factory to package with stronger crashproof and shockproof measure, like filling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transpoting service.

3. We will keep logining in the Amazon sellercenter on PC and check up buyer message at least three times a day, to ensure promptly response to the customer with 12 hours. And passionately handle any queries or complaints or product issues from every customer, will keep notice customer forwardly for the tracking information of the transpoting package. To improve the customer experience by pre-sale, in-sale, after-sale process.
We write this sincerely and will try our best to provide good products and customer service on Amazon. Meanwhile, we sincerely hope Amazon team will give serious consideration and give us a new chance. This is not only chance but also hope to us, we eagerly hope we can further develop our undertaking here. Look foward to hearing from your reply. Thank you very much.
Best Regards,
创蓝现在上传不了照片和截图,只能复制过来了,店铺问题-客服回复模板、操控评论申诉模板和申诉技巧可以找我要,不收费,帖子点个赞就行

专业全球商标 专利 版权  18923859352
回复

使用道具 举报

24

主题

327

帖子

2796

积分

金牌会员

Rank: 6Rank: 6

积分
2796
发表于 6 天前 | 显示全部楼层
感谢楼主的分享!!楼主辛苦了!!
人人都在用的亚马逊运营工具-AMZ优化精灵-关键词上首页、控制进度条、QA问答、点赞加购、差评降权
一站式服务-立即注册免费使用:http://www.AmzSeo168.com
回复 支持 反对

使用道具 举报

1

主题

21

帖子

103

积分

注册会员

Rank: 2

积分
103
发表于 5 天前 来自手机 | 显示全部楼层
感谢楼主分享
回复 支持 反对

使用道具 举报

回复或查看帖子请先 登录 | 注册

您需要登录后才能查看帖子和回帖 登录 | 立即注册

本版积分规则

关闭

创蓝推荐上一条 /3 下一条

互动学习

直播 资源 文章

亚马逊服务

正规UPC
扫码关注创蓝论坛
扫码回复“加群” 更多优质交流群等你来
扫码进入创蓝Forum小程序
扫码进入小程序 随时随地解决亚马逊问题

© 2001-2020 | 小黑屋| 网站地图| 创蓝论坛 ( 粤ICP备18023761号-1 )  

快速回复 返回顶部 返回列表