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急!!US安全部门发邮件过来说产品违反欧盟安全政策,现要求我们移除所有库存,求...

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发表于 2021-5-9 17:22:29 | 显示全部楼层 |阅读模式
收到亚马逊安全部门来信,说把我的产品移除了。产品属于玩具类。

We are writing to let you know that product(s) you have offered for sale on  Amazon.com have been removed due to the following Potential Safety Issue:
https://ec.europa.eu/consumers/consumers_safety/safety_products/rapex/alerts/?event=viewProduct&reference=A12/1459/19&lng=en

We remind you that you are responsible for the products you list on  Amazon.com, and for complying with our policies and applicable law. Please review your inventory and remove any of your  Amazon.com listings or product ads that may be affected by this notification. Any further listing of these products on  Amazon.com may result in the removal of your selling privileges.

Customers who have purchased the affected product(s) through the  Amazon.com website will be sent a notification regarding the Potential Safety Issue. This includes customers who have purchased these products from sellers. You should not ship any pending orders for this product yourself.

If you are a Fulfillment by Amazon (FBA) seller, please note that pending FBA customer orders for these products will be cancelled. You have 30 days from the date of this message to remove your inventory of this product from our fulfillment centers. See the Remove inventory (overview) page in Seller Central for instructions. We will automatically dispose of any units of this product that remain in our fulfillment center for more than 30 days after the date of this message, without additional notice to you, at your cost. Further information is provided in Seller Central:  https://sellercentral.amazon.com/gp/help/GRD4EMBNNW3P47GH.

Thank you for your prompt attention to this matter.

Regards,
Product Compliance Team
Amazon.com
www.amazon.com

发邮件给客服,那边回复“The items have been flagged as a recalled item. In order to relist your product, please remove all inventory, and request a Letter of Compliance from the brand owner. ”

请问有经验的盆友们,这样情况具体需要提供什么?Letter of Compliance是什么文件?具体如何做呢?


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 楼主| 发表于 2021-5-10 11:41:57 | 显示全部楼层
美欧线下清库存 发表于 2021-5-9 20:25
你是美国站还是欧洲站啊?这种跨站点的情况应该很少才对啊

欧洲站没有卖,只是美国站卖,但是客服说这属于全球召回。
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 楼主| 发表于 2021-5-10 14:27:35 | 显示全部楼层
a迪迦 发表于 2021-5-10 14:20
需要提供产品认证文件分析证书

请问具体什么认证呢?这个产品只在美国站和加拿大销售,并没有在欧洲售卖。但是是欧盟那边的机构检测说是某种原材料超标。这是玩具类产品
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