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Your Amazon.com Seller account has been temporarily deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this. Please ship any open orders to avoid further impact to your account.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Attempting to damage or abuse another Seller, their listings or ratings is a violation of Amazon seller code of conduct. (https://sellercentral.amazon.ae/gp/help/200386250).
This includes but is not limited to placing fake orders to hold competitor’s inventory.
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation detailing why your account should be reactivated by following this link https://sellercentral.amazon.ae/cu/contact-us.
How do I reactivate my account?
To reactivate your account, please send a plan of action that explains:
-- The root cause(s) of violating the section ‘Sellers must not attempt to damage or abuse another Seller, their listings or ratings’ in the seller code of conduct violation.
-- The actions you have taken to resolve the policy violation.
-- The steps you have taken to prevent this violation in the future.
How do I send the required information?
If you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.ae/gp/customer-experience/perf-notifications.html).
What happens if I do not send the requested information?
If you do not send an acceptable plan within 17 days, you may not be eligible to sell on Amazon anymore. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.ae. If you have any FBA inventory remaining in our fulfillment centers, you will receive an email in 30 days with instruction on how to remove it.
You can view your account performance at (https://sellercentral.amazon.ae/performance/dashboard?ref=ah_em_ap)
or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS App (https://itunes.apple.com/us/app/amazon-seller/id794141485?mt=8)
-- Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl...)
Thank you.
-Amazon
Sincerely,
Seller Performance Team
Amazon.com.au
http://www.amazon.com.au |
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发表于 2020-4-15 05:09:43
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