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查看: 3323 |回复: 16

Listing被投诉卖二手货!!

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发表于 2019-6-19 14:26:30 | 显示全部楼层 |阅读模式
今天收到亚马逊发来的邮件,我的一个产品因为卖二手货被下架了,我们没有做跟卖啊....现在要求我们进行申诉,我有几个问题,希望大家能帮帮我···


1. 邮件中提到的发票/收据是应该由谁开具?
2. 是提供增值税发票吗?发票日期有没有要求在什么时间内?
3. 供应商网址没有的应该填什么呢?


Action Required: Listing Removed from Amazon.com

Dear Seller,
We received complaints about items listed at the end of this email. These items did not accurately match the condition or description of the product mentioned in the product detail page of your listings.
************************************************************************************
How do I reactiVATe my listings?
To reactivate your listings, please provide us the following information:
  • A plan of action that explains:
    • The root cause(s) that led to the complaints about the condition of your items.
    • The actions you have taken to resolve the complaints about the condition of your items.
    • The steps you have taken to prevent future complaints about the condition of your items.
    Here are a few things to consider as you create your plan:
    • Sourcing: Are you sourcing the product from a trusted supplier?
    • Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
    • Packaging: Is the product in its original packaging as listed on Amazon?
    • Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
    • Review your communications from buyers to better understand the issues.
    • Be as specific as possible in your plan.
    • Do not limit your plan to issues with specific orders.
  • Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below:
    • These documents should reflect your sales volume during the last 365 days.
    • Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
    • You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.



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发表于 2020-12-9 09:58:56 | 显示全部楼层
二手投诉可以救的,如果自己没有太大把握,尽量别提交太多次,拒死了比较麻烦,可以找我们帮忙。
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 楼主| 发表于 2019-6-19 14:27:48 | 显示全部楼层
先蟹蟹大家了
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