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有没人遇到这种问题？
9.15号发的一个fba地址4boxes，结果到货显示库存差异 一个sku少了两百多件。
货件差异查询直接提示货件中的箱子数量不正确。意思是少了1箱。
快递单号也是显示4箱货都递达了。
然后开case 一直回复的结果如下：意思是就当我亏损了？ 怎么解决好呢
Dear Seller,
Hello from Fulfillment by Amazon.
We have received your request to investigate discrepancies with shipment [FBAXXDSW11YC]. Upon investigation we have found a weight discrepancy on your shipment:
Expected weight: 218.42959994436pounds(99.077kg)
Carrier weight: 167 lbs (75.74kg)
Difference: 51.42 lbs (24.33kg)
Due to the weight discrepancy, we are unable to confirm that all of the expected items were shipped and cannot reconcile nor reimburse for the discrepancies you have asked us to investigate.
Please note: Carriers generally do not re-weigh packages and rely on shipping weights provided by you or on your behalf. Shipping weights can and will be used in the evaluation of all reimbursement-related claims.
Thank you for using Fulfillment by Amazon.
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发表于 2018-10-27 16:06:12
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