因卖假货被封店铺，申诉邮件模板 - [Jason原创]

Alisa888

今天收到英国亚马逊销售权限被移除的邮件，求怎么写申诉信。:'(
Hello,

We have removed your Amazon selling privileges because of buyer or rights owner complaints we received. Please see below for some examples of the listings we have received complaints about:

Complaint Type: Inauthentic
ASIN:B003UKZ8KE/B00Z9RQ7TW/B00ZF8PK52

Intellectual Property Violations: Our policy states that any items or other material that infringes any third party intellectual property rights cannot be listed at Amazon. Amazon respects the intellectual property rights of others and we strive to protect our customers from receiving infringing items.

Brand: "Kuroshitsuji ", "okemon ", "Disney", "Naruto ", "Sword Art Online", "Marvel", "Attack On Titan ", "Captain america", "My Little Pony " etc
ASIN:B00HPXMAYO B00ZC5JPMC B0126X74UW B013QVMEFI B00UAG0TBO B00Z9V18QA B011BIQ5N0 B010NN3ETC B00ZOYLI9O B00MNBCPZC B00NM9D7I8 B014R06YP8 B00MUPI438 B010NMU7YS B014QZK0HC B00W6ZHVYA B010SEAL8I B00WAVU54I B010SIH8HG B010V5WSFS B010SI4ONC B00YUBQDWY B00WNSY0ZS B010SI79AM B016ZOHSQI B00T2UG4VS B00MNB0KPE B011I9OWNC B00ZBYEXEE B00YUCBBF2 B00YUBYGKA B00LL60HXM B00VQ0B0WA B00VQ48SA8 B00M7Z8SAK B010V5OC16 B00Y2NHIV0 B00Y2NY3PO B017NN6YHY B00Z9TH05U B0146EBYLO B017YPEBHQ B017X56COW B017X4XGE2 B0177NITCI B0132JQTBE B012S3230G B00C5HTZTI B00BY5TM2C B00C3Y3QDY B00C72SK4W B009D647ZQ B00BXI6YGM B009D958FG B00Y0MB8VY B00ZZNY4C2 B00ZZNDFEU B013QUYK3S B00VRC8TAS B00ZX0ZG1A B00ZZNAKDY B017IK52DE B017GZZCVS B0126HQ472 B0126H19MM B0126GCGRK B00ZWZUYWM B00W75YJCG B00XN1U47W B0156GPF84 B0156GVZ5G B0183MQKSM B016IBFAYA B017W0R8C8 B012FTYTTG B012CQWC2S B00VRD7P98 B0122YRWDY B0122XZ9VM B00Y8LM2US B00Y8M6NT8 B00Y8LZW50 B00YZZUW8Q B00YXCDPQW B00ZUDXYUU B00YRZJ2BW B00YXHK7LS B00YXALK3O B0107WF2FS B0107VNUDA B01171HSSC B00QIH7B88 B013QV4B8G B00VRC1U3Q B012SLK7IS B00W78K8Y6 B017H55D7U B017H52CM4 B017H4VMXK B017U649GC B015SMU30G B015SLN7XM B015PT0XPM B017IJ9VDW B017NMAVTM B0144GCE0E B010PPE2GM B010PO8VNI B00NMCJ6LC B00ZR1OY1I B00ZR19EW2 B00ZR0NKBO B00IXHV1P0


To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify buyer or rights owner complaints regarding the condition and authenticity of products. You can view previous emails about complaints in the Performance Notifications section of Seller Central (https://sellercentral-europe.ama ... notifications.html/)

What you can do

If you would like your selling privileges reinstated, respond to this message with a plan of action that includes the following:

1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.

To find more information on how to submit your plan of action, search “Appeal the Removal of Selling Privileges” in Seller Central Help.

${IF INAUTHENTIC COMPLAINTS, INCLUDE:}
For “Inauthentic” complaints include the following for each ASIN:

1. Copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect your sales volume during that time.
2. Your supplier’s contact information including name, phone number, address, and website.

You can remove pricing information, but make sure the rest of the document is visible. You can send us a pdf, jpg, png, or gif file.

Please be assured that your distributor’s or supplier’s contact information will remain confidential - Amazon puts great effort in maintaining the confidentiality of our customer's information.

${IF RIGHTS OWNER NOTICE COMPLAINTS, INCLUDE:}
For “Rights Owner Notice of Infringement” complaints:

1. Contact the rights owner directly to resolve this dispute:

${Name of Rights Owner}
${Email address of Rights Owner}

2. If resolved, advise the Rights Owner to contact us at notice@amazon.co.uk to withdraw their complaint.
3. Refrain from listing items manufactured by this rights owner until you have resolved the concern.

Still have questions? You can ask our Seller Support team: Contact us (https://sellercentral.amazon.co.uk/hz/contact-us/performance).


What happens next

We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.

While your account is restricted, this may also have an impact on your Selling on Amazon payment account.

Please understand that if you are unable to submit a sufficient plan of action within 17 days, we may permanently remove your selling privileges.


Learn more

Sellers should understand our policies. To learn more, search for “Category, Product and Content Restrictions”, “Prohibited Seller Activities and Actions”, “Product Detail Page Rules”, and “Condition Guidelines” in Seller Central Help.

We appreciate your cooperation.

Sincerely,

Seller Performance Team
Amazon Payments