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查看: 1923 |回复: 14

FBA索赔导致的账号被封

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蓝宝石

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发表于 2021-4-7 21:27:17 | 显示全部楼层 |阅读模式
去年8月由于FBA丢失2箱,提交资料由FBA调查吗,期间开过20个case问询过,至今年1月份赔偿给我,然后到3月25日一封邮件就把我店铺给封了,所我滥用作陪,涉嫌欺诈,以下是邮件内容:
Your Amazon Seller account has been deactiVATed in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to buyer, to avoid further impact to your account.

Why did this happen?
We have taken this measure because this account has repeatedly submitted improper claims for FBA reimbursement. Amazon’s policies regarding FBA reimbursement and Seller Code of Conduct can be found at:
-FBA Lost and Damaged Inventory Reimbursement Policy(https://sellercentral.amazon.com/gp/help/200213130)
- Amazon Product Authenticity and Quality Help Page (https://sellercentral.amazon.com/gp/help/G202010130)
- Condition Guidelines (https://sellercentral.amazon.com/gp/help/200339950)
- Selling Policies and Seller Code of Conduct (https://sellercentral.amazon.com/gp/help/G1801)
How do I reactivate my account?
To reactivate your account, please send below proofs to demonstrate the validity of your FBA reimbursement claims for the ASINs under review which are listed below:

1. Documentation to justify your claims during the last 365 days:
-- Bill of Lading for shipments associated with your FBA reimbursement claims.
-- Proof of delivery for shipments associated with your FBA reimbursement claims.

2. Please provide supply chain documentation for the inventory that you have filed FBA reimbursement claims against.   
-- Invoices and receipts.
-- Supplier information such as name, phone number, address, website, and so on.
-- Item descriptions. For ease of our review, you may highlight or circle the ASIN(s) under review.
-- Item quantities.
-- Import or export documents. This is required for any imported items.
You may remove pricing information, but the rest of the document must be visible. You should only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

3. Please send a plan of action that explains:
-- The root cause(s) of Missing items from inbound
-- The actions you have taken to resolve Missing items from inbound
-- The steps you have taken to prevent Missing items from inbound going forward.

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蓝宝石

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2021-9-24
发表于 2021-4-8 10:05:35 | 显示全部楼层
涉嫌欺诈就很麻烦
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发表于 2021-4-8 10:37:21 | 显示全部楼层
这个不是欺诈,也没有欺诈,属于向亚马逊提出恶意索赔导致店铺被封的,比欺诈难度低多了
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