A-to-z Guarantee Claim 问题

orange860

我收到客户订单之后用中美专线给客户发了货，可是据货代说是因为美国海关例行检查被扣在海关了，过了半个月后客户说未收到于是给了个A to Z,因为在AMAZON要求的期限未能查询到上网信息，所以A to Z 争议成立了，我也被扣了款。

如今从发货到到现在已经一个月了，上网查询到海关已经放行客户也已经收货。 昨天和客户沟通让他取消A to Z，他说OK。

（我有承诺给客户，给了补偿他的损失，我愿意再给他寄一些小礼品）
今天收到两封邮件，一封是AMAZON把扣的款退还给我了，还有一封是如下，我查了我的帐户健康指数，A to Z 还是未取消。
请问：  1，AMAZON以下邮件是什么意思？
           2，像我这种情况，已经成立并被扣款的A to Z还可以取消吗？ 对健康指数有什么影响吗？

求@阿默 大神指点一下，跪谢了。

Hello from Amazon.com.

Thank you for your reply regarding order 113-1650180-1321*****.

We are glad to hear you received your order. It appears you opted for the Amazon.com Instant Credit at the time you filed your claim and a gift certificate was applied to your account. We are showing that you used the gift certificate towards the purchase of another order.

Since the order did not arrive on time we have decided to make an exception and we will not be recharging you for the order. Please consider this transaction closed with no further action required.

Thank you for shopping at Amazon.com.

---
Bobbili Vipul
Account Specialist
A-to-Z Guarantee Program

创蓝

邮件中说：Please consider this transaction closed with no further action required.意思是这笔交易完成了，不需要再进行其他任何操作了。

A-TO-Z过一段时间应该会消失，亚马逊后台反应可能需要一些时间，A-TO-Z一旦成立不管后期有没有解决Rating都会有扣分的，但是不用过多的担心没什么太大问题。

orange860

阿默 发表于 2013-12-5 12:09
邮件中说：Please consider this transaction closed with no further action required.意思是这笔交易完成 ...

谢谢阿默，我看到最后一句话了，但是不太明白中间那段，什么gift....