三年老账号被封停，求分析，我想解封账号

sss4749 · 发表于 2019-10-20 08:52:22

我的美国号2016年初开始注册销售的，最近半年内有一次侵权投诉，销售的产品侵权，还有一次版权侵权，因为产品描述抄了外国人的产品描述，它的产品描述一段文字是版权文字，然后在10月5号，被封，我已经申诉了2次了，还是不行，又要我提交申诉计划：

这是第一封发来的冻结邮件：

Hello, Your Amazon selling account has been deactiVATed. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why did this happen?
We arrived at this decision because we did not receive any new information regarding your listings or selling history.

We’re here to help.If you need help better understanding what is causing this, please search for “Intellectual Property Violations” in Seller Central Help (https://sellercentral.amazon.com/gp/help/external/201361070).

How do I reactivate my account?
To reactivate your selling account, please send us the following:A plan of action that explains:
-- The root cause(s).

-- The actions you have taken to resolve the notices of infringement or violation of Amazon’s policies.
-- The steps you have taken to prevent infringement or violating Amazon’s policies.

For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff. These documents must be authentic and unaltered. How do I send the required information?Submit this information at notice-dispute@amazon.com. What happens if I do not send the requested information?If we do not receive the requested information, your account will remain deactivated and funds in your account may be held for 90 days or longer. Depending on your account status and activities, you may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud, or engage in other illegal or abusive activity.

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第二封

Hello,

We reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.com. Please provide the following information so that we can process your appeal:

IF PLAN OF ACTION USE BELOW:
-- Greater detail on the root cause(s) of {policy/metric seller violated}
-- Greater detail on the actions you have taken to resolve {policy/metric seller violated} issues.
-- Greater detail on the steps you have taken to prevent {policy/metric seller violated} going forward.
-- Greater detail on how your account has complied with our policy.

Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
Please ship any open orders. This usually takes about 90 days, but funds may be held longer. Depending on your account status and activities, you may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud, or engage in other illegal or abusive activity.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

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这是第三封
Hello,

Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:

-- Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights.

-- Greater detail on the root cause(s) of the infringement.
-- Greater detail on the actions you have taken to resolve POLICY issues.
-- Greater detail on the steps you have taken to prevent infringement going forward.
-- Greater detail on why you believe an error has occurred.

Has your account been deactivated in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:

-- How your listing(s) have not violated the brand’s intellectual property.

Where do I send this information?
Please submit this information by clicking the Appeal button on Account Health (https://sellercentral.amazon.com/performance/dashboard).

What happens if I do not send the requested information?
If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated.

Complaint ID: 6507317851

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.

麻烦大家指点下，我的账户还有救吗？亚马逊是不是说必须要提供授权书或者说品牌商撤诉才能解封？真的不想就这么放弃，三年的号，也是公司主号，现在每天都过的好难受。