有收到17天警告的前辈们还有大神们请进

cl_04487A90rL · 发表于 2019-9-24 22:33:14

几天前收到notice. dispute的邮件，说有人告侵权，与此同时我的产品被下架，编辑不了。然后我就回复了一下那封邮件，不是申诉，是想询问一下侵权内容。然后过了一天，我就收到了一封来自notice. dispute的回复，标题带了一个case id（我没开过这个case），内容是不接受我的申诉，如果17天不提供发票授权书之类的，账号将保持不活动状态。但是我现在的账号还是正常运行的。有人分析说这样是我的回复触发了亚马逊的自动回复，当时没有关店（因为我现在账号还是正常的），就关掉的几率很小，人工不会在那么多的案子里找到我的。然后也让我不要申诉，不然就真的完了。

cl_03907nJtj1 · 发表于 2020-2-22 19:56:43

亲最后店铺正常吗

cl_03907nJtj1 · 发表于 2020-2-11 15:48:50

cl_04487A90rL 发表于 2019-9-25 10:47
上面是第二封

我也收到跟你一样的邮件，最后店铺还正常吗，有被关吗？感谢

cl_04487A90rL · 发表于 2019-9-25 10:47:58

上面是第二封

cl_04487A90rL · 发表于 2019-9-25 10:47:42

RE:[CASE 6*****51] Your Amazon.com Inquiry
"Hello,
Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:
-- Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. Please send this information, any other documentation, and a list of impacted ASINs to notice-dispute@amazon.com.
Where do I send this information?
Send this information to notice-dispute@amazon.com.
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated.
If we do not receive the requested information, the listing will remain removed and your account could be deactivated.
Has your listing been deactivated in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:
-- How your listing(s) have not violated the brand’s intellectual property.
ASIN: B*******
Complaint ID: 6*****51
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.

cl_04487A90rL · 发表于 2019-9-25 10:45:45

上面是第一封

cl_04487A90rL · 发表于 2019-9-25 10:45:18

Hello,
We removed some of your listings because we received a report from a rights owner that they may infringe the rights owner’s copyright. The listings we removed are at the bottom of this message.
Why did this happen?
One or more of your listings may be infringing the intellectual property rights of others.
We’re here to help.
If you need help understanding why your listings may infringe the intellectual property rights of others, please search for “Intellectual Property Policy” in Seller Central Help (https://sellercentral.amazon.com/gp/help/external).
How do I reactivate my listing?
Please provide one of the following to reactivate your listings:
An invoice, letter of authorization or license agreement from the manufacturer or Rights Owner demonstrating that your use of the copyright is lawful to notice-dispute@amazon.com. External links are not accepted. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff.
Have your listings been removed in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:
-- Proof that you have never sold the reported product. We will investigate to determine if an error occurred.
OR
-- Explanation of why you were warned in error. We will investigate to determine if an error occurred.
What happens if I do not provide the requested information?
If we do not receive the requested information, your listings will remain inactive.
ASIN: B*******
Infringement type: Copyright
Complaint ID: 64*****71
-- ******.com

cl_04487A90rL · 发表于 2019-9-25 10:27:06

不知道为啥，我看不到我发的图片，你们看得到吗

cl_04487A90rL · 发表于 2019-9-25 10:26:31

cl_04487A90rL 发表于 2019-9-25 10:19
这是第一封，就是通知我们被投诉了，也下架了产品

1

cl_04487A90rL · 发表于 2019-9-25 10:23:50

cl_04487A90rL 发表于 2019-9-25 09:53
好的，谢谢大神，稍等

这是第二封，我之前一直也以为是我回复了第一封才导致了第二封17天警告，但是刚发现投诉id和第一封不一样。我分析第一封应该是通过别的渠道投诉，第二封对方开了一个case投诉，于是亚马逊让我们提供各种。那么也就是说如果我们不提供，就真的要关了？