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买家客户地址错误，导致派送延误，所以申请了A-to-Z ，但是现在已经签收了，买家也不取消A-to-z ，所以我申诉了，但是现在亚马逊给我发了一个邮件，怎么要我提供退货政策？邮件如下：
Hello from Amazon.
We are writing to follow up on the A-to-z Guarantee claim on order 702-1895172-2850257.
To ensure a consistent experience for buyers, marketplace sellers are required to have return policies that are at least as favorable as Amazon's return policy.
Within three business days, please email this information to the buyer at z0lswhf6t322jp7@marketplace.amazon.ca with a cc to seller-guarantee@amazon.ca:
- Order ID in the subject line
- Return Address
- Return Merchandise Authorization (RMA) number (if appropriate)
- Details of Pre-paid return label (if appropriate)
- If you issued a partial refund, please explain why
- Other information (e.g., tracking information for a replacement item)
A late or insufficient response may result in granting this claim to the buyer.
For information on handling returns and our policies, search on “Manage Returns” in seller Help.
We appreciate your cooperation in resolving this claim.
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发表于 2016-6-2 17:15:28
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