listing被移除了，怎么办？

qingtingguoguo

Hello,We have removed your listing below because of a complaint from a customer about the safety of the item.Your listing will remain inactive until we can work with you to resolve the concern.
Complaint TypeASINTitleSafety Concern B09XDNXKX9
If you would like the listing to be reinstated, email your plan of action tosafety-policy@amazon.comand include the following information:
Identify the cause of the safety complaint
Provide steps you have taken to resolve the issue and prevent similar issues going forward
Here are a few things to consider as you work on resolving this:
Sourcing – are you sourcing the product from a trusted supplier?
Listing – Is the product accurately described on Amazon?Have you ensured that there is no ambiguity and the customer is well informed?
Shipping – Have you taken all appropriate steps and quality checks to ensure that theproduct is stored, packed, and shipped appropriately?
Product testing – Have you taken steps to ensure that the product is safe to use?
Expiration date – Have you taken steps to ensure that the product was not shippedclose to or past its expiration date?
Labeling - Does the product require additional warning labels for consumption?
Condition – Have you taken steps to ensure that the product was shipped in the described condition?
We will review the information you send and get back to you. We may ask you for additional details or to revise yourplan of action. If your plan of action sufficiently addresses the complaint, we will reinstate your listing on your behalf.Learn more about our policies in Seller Central Help:
Prohibited Seller Activities and Actions (https://sellercentral.amazon.com/gp/help/200386250)
Product Detail Page Rules (https://sellercentral.amazon.com/gp/help/200390640)
Condition Guidelines (https://sellercentral.amazon.com/gp/help/200339950)
Seller Performance Team

知夏子

由于顾客投诉说产品安全问题，你就针对顾客说的安全问题，进行申诉，证明产品是安全的，不是危险品。最好能提供相关证明。也要联系顾客，询问原因，解决问题，并希望他能撤诉。

qingtingguoguo

知夏子 发表于 2017-5-31 18:14
由于顾客投诉说产品安全问题，你就针对顾客说的安全问题，进行申诉，证明产品是安全的，不是危险品。最好能 ...

好的，谢谢。收到亚马逊的回信，说要我们就如何防止类似问题的投诉写的要更详细一些。

binzi

请问问题解决了吗，我的也是这个问题写了两次邮件都不行