listing被关，在线等，急

easycandy · 发表于 2016-10-28 10:06:47

早上看到美国站点，listing被关，收到邮件说是negative customer experience rate 太低，是退货太多，现在listing被关了，第一次遇到这种情况，哪位大神指教下，该怎么处理？邮件原文如下：

Hello from Amazon,
Your listing of xxxxxx has been closed as the negative customer experience rate of 11.3% (returns, refunds or contacts) on recent orders is considerably higher than similar listings. Please click on the link below (or copy and paste the link into a browser) for more details. After you have resolved any product or listing issues, you can relist your item immediately without contacting Amazon.

View Details: https://sellercentral.amazon.com ... 888eb6bd31a5f8c477a (sign-on required).

.(此处为产品信息和买家不良反馈，省略。。)

The comments provided are directly tied to item(s) sourced by your business, but may not have been sold by you if you participate in the Manufacturer Barcode (commingling) program.

The closing of your listing does not affect your seller performance rating. The action and this alert is to prevent further negative customer experiences and give you the opportunity to address the issue and relist the item(s) yourself.