账户审核求助

st096378 · 发表于 2016-2-23 14:30:26

收到亚马逊的审核邮件，整理好邮件和资料后，给亚马逊seller-performance-policy@amazon.com发邮件后
老是被退回来。
This is the mail system at host bjsd-tm-app6.localdomain.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<seller-performance-policy@amazon.com>: host
amazon-smtp.amazon.com[207.171.184.25] refused to talk to me:
554-smtp-fw-9101.amazon.com 554 SBRS score too low:

谁知道这是什么回事，一直发不出去。

大骨 · 发表于 2016-2-23 14:36:06

开个case问一问客服。另外，是不是有个appeal的地方，直接点进去提交审核资料？

st096378 · 发表于 2016-2-23 15:01:58

没有appeal这个地方

st096378 · 发表于 2016-2-23 15:02:49

原邮件如下
Hello,

We have cancelled your offers listed at the end of this message and are conducting a review of your selling account because there’s a concern about the authenticity of these items. We would like to work with you to resolve the concern and complete our review.

What you can do

Email seller-performance-policy@amazon.com and include the following:

1. Copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect your sales volume during that time.
2. Your supplier’s contact information including name, phone number, address, and website.
3. Any additional details you would like us to know.

You can remove pricing information, but make sure the rest of the document is visible. You can send us a pdf, jpg, png, or gif file.

Please be assured that your distributor’s or supplier’s contact information will remain confidential - Amazon puts great effort in maintaining the confidentiality of our customer's information.

What happens next

We’ll review the information you send and get back to you with an answer as soon as possible. Once we confirm the information you provide, the review of your selling account will be complete.

Still have questions? You can ask our Seller Support team: Contact us (https://sellercentral.amazon.com/hz/contact-us).

We appreciate your cooperation and thank you for selling on Amazon.

Seller Performance Team
Amazon.com

marvin · 发表于 2016-2-23 15:33:16

正常情况下都有个appeal啊，可以用注册邮箱回复吧

创蓝商务 · 发表于 2016-2-23 16:56:24

有可能是邮箱的问题，联系邮箱管理员试试。