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LV2.跨境小白
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- 2021-8-18
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这是我们常用的回复模板
Dear customer
Thanks for your message,it says that the items you received is defective.We sincerely apologize to you.
We want to resend your order to you as soon as possible.
Is this your shipping address:
Anthony Allen
Ladera Ranch, CA 92694
Is that correct? We need more information about the city and street adress. Please feel free to tell us your opinion.
Looking forward your reply.
Have a nice day!
Best regards,
Customer Support
上面这个模板是询问买家地址的,
美国亚马逊有时候会给出两种地址形式,第一种是5位数邮编的,相当于中国的街道(小镇)级别,比如
Ladera Ranch, CA 92694
另一种是5+4邮编的,前面的5代表街道(小镇),后面的四代表路(村),但是缺少门牌号,这也是不完整的,除非快递员对那块地方的人比较熟,不然也送不到,并且亚马逊上留的名字只有名,没有留下姓氏,这也增加了配送的难度。比如
Ladera Ranch, CA 92694-0433
实在没问出地址的话,可以使用以下这份模板:
Sorry, my friend. Due to Amazon ’s policy, the seller does not know the original address of the buyer, so we need the complete address to ship.
We need more information about the street adress, thank you.
For example:
Anthony Allen (full name)
8 Lanesboro Rd (street )
Ladera Ranch, CA 92694 (city state)
Have a nice day. |
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