创蓝论坛-亚马逊卖家交流和学习专业论坛

标题: 客户给了A TO Z然后我很亚马逊表明情况。收到如下邮件 [打印本页]

作者: 纯情色调    时间: 2017-4-10 01:29
标题: 客户给了A TO Z然后我很亚马逊表明情况。收到如下邮件
Hello,
We have granted the claim for this order and issued a refund to the buyer:
-- Order Number: 002-0011901-123621
-- Date of Claim: April 8, 2017
We have found no reason to believe that you are responsible for this claim. We have issued a refund to the buyer, but we will not debit your account for that refund
Please consider this transaction closed
这意思是亚马逊答应赔偿,但是不是扣我的钱来赔,是亚马逊自己掏钱赔给买家是这个意思吗?
前辈们指导指导一下


作者: 创蓝商务    时间: 2017-4-10 10:21
是的,你理解的是对的,有时候你申诉赢了亚马逊会给买家退款,这种情况对你的绩效还是有影响的。





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