You currently may not sell on Amazon.com because we received complaints about your items. Examples of these items are at the end of this email. Here are the types of complaints we received:
-- inauthentic
To sell on Amazon.com again, please send us a plan with actions you took to resolve the issue and prevent similar complaints. Do not limit your plan to issues with specific orders.
For "inauthentic" complaints, include the following information for each ASIN:
-- Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
-- Contact information for your supplier, including name, phone number, address, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.
We will review your plan and decide if you may sell on Amazon.com again. If you do not send an acceptable plan within 17 days, we may not allow you to sell on Amazon.com.
To learn more about our policies, search for "Policies and Agreements" in Seller Central Help.
We still need more information about your plan to address inauthentic complaints.
Please reply to this email with a plan that explains
-- The issues that caused the complaints.
-- The actions you have taken to resolve the issues and prevent similar complaints.
For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. We will review your plan and decide if you may sell on Amazon.com again.
To learn more about our policies, search for these topics in Seller Central Help:
-- Prohibited Seller Activities and Actions
-- Product Detail Page Rules
-- Condition Guidelines
