We have receive complaints on the listings mentioned at the end of this email.
Please reply to this email with a plan that explains
-- The issues that caused the complaints.
-- The actions you have taken to resolve the issues and prevent similar complaints.
For "inauthentic" complaints, include the following information:
-- Copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect your sales volume during that time.
-- Contact information for your supplier, including name, phone number, address, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
To learn more about our policies, search for these topics in Seller Central Help:
-- Prohibited Seller Activities and Actions
-- Product Detail Page Rules
-- Condition Guidelines
We have receive complaints on the listings mentioned at the end of this email.
Please reply to this email with a plan that explains
-- The issues that caused the complaints.
-- The actions you have taken to resolve the issues and prevent similar complaints.
For "inauthentic" complaints, include the following information:
-- Copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect your sales volume during that time.
-- Contact information for your supplier, including name, phone number, address, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
To learn more about our policies, search for these topics in Seller Central Help:
-- Prohibited Seller Activities and Actions
-- Product Detail Page Rules
-- Condition Guidelines