因收到投诉卖假货账号被冻结，申诉模板 - 创蓝论坛-亚马逊卖家交流和学习专业论坛

It has been brought to our attention that our selling accounthas been suspended due to claims that we have listed inauthentic items. This isvery alarming to us and we immediately investigated the claims. What wedetermined is that we were actually not selling counterfeit items, but wedidn’t have the permission to represent and sell these items as new. We wereable to determine our mistake by researching the Policies and Agreements ofAmazon and questioning fellow sellers on Amazon seller forums. We certainly didnot intend to infringe upon on the intellectual rights of others. The ASINlisted was an item that we purchased at full retail price. We only had one ofthis item and we had no intention of misrepresenting this company. We haverealized that we have several other items that violate this policy in ourinventory and we need to address this immediately.  Here is our plan of actionto avoid future problems  -First we will thoroughly review all Amazon Policiesand Agreements -next we are going to examine every item we have listed and makesure we have the proper credentials to sell these items as new onAmazon.  -any items that we do not have invoices for will be changed toand sold in used condition or through other selling channels -Finally we putmeasures into place to constantly monitor newly listed inventory by mepersonally to avoid infringement on others property rights.  

lease know thatthese policy violations were not intentional and we do apologize to any partiesthat we infringed upon. We have been happily selling on Amazon for nearly 2years and after some initial start up bumps, we have been able to keep greatmetrics and provide great products to many happy customers. I hope you realizethat we are sincere in our intentions and hope to be selling on Amazon againsoon. Thank you for your consideration.