创蓝论坛-亚马逊卖家交流和学习专业论坛

标题: 两个账号昨天下午同时被关，是什么原因啊 [打印本页]

作者: 小亚助 时间: 2022-10-15 10:28
标题: 两个账号昨天下午同时被关，是什么原因啊
两个账号昨天下午同时收到这样的邮件而后被关，是什么原因啊？有没有老铁知道？

Your Amazon seller account has been permanently deactivated in accordance with section 3 of Amazon Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.

Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, please visit "Category, Product, and Content Restrictions":
https://sellercentral.amazon.com/gp/help/200164330

How do I reactivate my account?
To reactivate your seller account, please submit evidence or documentation demonstrating that your account has not violated our "Restricted Products" policy.

How do I send the required information?
To submit this information, please follow the instructions in the banner at the top of your Account Health page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_rp

What happens if I do not send the required information?
If you do not provide the required information, your account will remain deactivated. If you have funds in your account, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com, after 90 days following this notification. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account. If you have funds in your account, any amounts paid for A-to-z claims or chargebacks on your orders will be deducted from those funds. This usually takes about 90 days. You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.

作者: Mr.xu 时间: 2022-10-15 10:39
邮件说售卖了违禁品，基本上是死号了。。账号申诉解封的几率渺茫

作者: 小亚助 时间: 2022-10-15 10:56

Mr.xu 发表于 2022-10-15 05:39
邮件说售卖了违禁品，基本上是死号了。。账号申诉解封的几率渺茫

关键是我没卖违规品，都是常规产品

作者: 兰精灵 时间: 2022-10-15 11:03
开case和客服说明情况和诉求，提供任何能证明你的产品不是受限产品的证据，然后请客服帮忙解决问题，之后客服就会回复需要你这边如何配合了。

作者: 糖糖一家 时间: 2022-10-15 12:46
找一下客服吧

作者: XM小天才 时间: 2022-10-15 14:26
你这个是卖的什么产品，是跟卖还是自建链接呢

作者: Amazon刘生 时间: 2022-10-15 23:11
既然自己卖的不是违禁品，可以准备好材料进行申诉

作者: 是真的c 时间: 2022-10-18 11:53
哥哥你卖违禁品了吗？

作者: beierma 时间: 2022-10-18 14:36
违禁品可以申诉

作者: 小亚助 时间: 2022-10-19 10:14

五弟发表于 2022-10-15 08:33
找客服了吗~

找了2次了，客服感觉都是复制的绩效信

作者: 小亚助 时间: 2022-10-19 10:15

XM小天才发表于 2022-10-15 09:26
你这个是卖的什么产品，是跟卖还是自建链接呢

自建的listing，做的厨房和户外的产品

作者: 小亚助 时间: 2022-10-19 10:17

Amazon刘生发表于 2022-10-15 18:11
既然自己卖的不是违禁品，可以准备好材料进行申诉

提供了fapiao 但是没有用，还能有什么其他资料可以提供呢

作者: beierma 时间: 2022-10-19 12:27
开case联系客服按照要求坚持提交申诉

欢迎光临创蓝论坛-亚马逊卖家交流和学习专业论坛 (https://bbs.ichuanglan.com/)