Sorry to receive your notice that we have violated your trademark rights. After investigation, we have to admit that due to our unfamiliarity with Amazon policies and related local laws, we did not realize that "XXX" had been registered as a trademark. We put this trademark on both our products and listings. Sorry for the stupid trademark infringement we had made and the bad influence we brought to your brand and company.
After having your notice, we destroyed all products with your trademark immediately. And we promise that once Amazon give the privilege of relisting the product to us, we will delete all words of your trademark. We will ensure that all products we sold on Amazon are not infringing.
Amazon means a lot to us. Please give us another chance by withdrawing the infringement complaints
If you are willing to withdraw your complaint, please follow the steps below :
1. Send an retract letter to notice-dispute@amazon.com, and please copy it to me (my email is XXXXX).
2. Please indicate my store name, seller ID(XXXXXX), complaint ID (XXXXXX), ASIN (XXXXXX) in the email.