标题: 分享一些常见的回复邮件模板，希望对大家有帮助 [打印本页] 作者: djjsakja 时间: 2021-8-16 12:39 标题: 分享一些常见的回复邮件模板，希望对大家有帮助 客F邮件不需要太多华丽辞藻，一定要通俗易懂，简短地，回答客人的问题，要以解决问题为目的。
客f邮件中3句经典话术:
1.Thanks for contacting us and sorry for keeping you waiting. (第 1次回复开头必用)
2.Hope my explanation is able to assist you. Please feel free to let us know if you have any further questions. (这句是解答完客人问题后的一句收尾)
3.Thanks for your understanding. (处理客人投诉的标准结尾)
客人投诉收到的货品是破损的但没有提供可以证明的照片
Dear_
Thanks for your email and sorry for the late reply. We need some additional information for this case, which is key to the result.
Could you please send us the pictures of the damaged items/ parts you mentioned?
Therefore, we can process a replacement request for you as soon as possible.
Hope you can understand and look forward to your prompt reply.
If you have any further questions, Please feel free to contact us.
Thanks and best regards!
Lily