Dear Seller,
As part of our commitment to providing a more secure and trusted marketplace for our buyers and sellers, we recently asked you to provide documentation that confirms your account information. We were unable to verify the information you provided and are requesting that you resubmit the information so we can complete our review and activate your account.
These guidelines cover common scenarios that will help us review your documentation:.
- For national ID cards, both sides of the card must be submitted in one digital file.
- Each document must be clearly readable in its entirety without any blurry information or camera flash reflections.
- The information you enter into the verification form (such as your ID number or name) must match the information on the documents you submit.
- If we ask you to provide a bank account or credit card statement, we are unable to accept screenshots. The digital statement file must include:
- The bank's name, logo, and address
- The account holder's name
- The date the statement was issued (must be issued in the past 180 days)
- We are currently unable to accept these documents for verification:
- Bank passbook (except in India and Japan)
- Utility bills (for example, electricity or natural gas bills)
- Business registration certificate
- Photo of a credit card
- MS Word file (file extension .doc or .docx)
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