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标题: 亚马逊5461报错，客服刷新72小时后还是无法显示a+和上传listing [打印本页]

作者: SoazR 时间: 2020-12-25 16:12
标题: 亚马逊5461报错，客服刷新72小时后还是无法显示a+和上传listing
已经通过了亚马逊的品牌注册，但是上传产品是遇到5461报错，a+和品牌旗舰店不能使用，开case客服说已经刷新品牌授权了，要等72小时。现在已经过了72小时还是无法显示a+和上传listing，白名单之前也弄了，也有tm商标，在申请亚马逊品牌注册之前是可以正常上产品的，请问大佬们是哪里出了问题。

作者: v兴meilibudase 时间: 2020-12-25 17:10
白名单问题这种问题我可以处理时效快

作者: 张S 时间: 2020-12-25 21:34
需要继续开case

作者: SoazR 时间: 2020-12-27 11:56
已经找了好几个客服了，还是不行

作者: SoazR 时间: 2020-12-28 10:09
Hello from Amazon Brand Registry Support,

I understand that you would like to add the user [xxxxxxxx] to Brand Registry.

I confirm that the requested user is already added to the Brand [xxxx] with desired roles of [Administrator].

However, as per your comments, I understand that you aren't getting access to the following functions in your seller account:

I cannot create a xxxx brand product.
I cannot access the A + content page.
I cannot access the brand store.

I would like to inform you that there is no problem from our end. It appears that there is a problem from your seller account. We need to check your seller account. However, we don't have an access to your seller account unless we receive a request directly from your seller account as you are contacting us from Rights Owner account.

Hence, please contact us from your seller account so that it could help us to find the problem and fix the issue.

Have a nice day.

Please let us know how we did.
Were you satisfied with the support provided?

这是亚马逊品牌注册方给的回复

作者: shanshiwu 时间: 2021-5-20 18:52

SoazR 发表于 2020-12-28 10:09
Hello from Amazon Brand Registry Support,

I understand that you would like to add the user [xxxxx ...

楼主最后咋解决的啊，我也遇到类似的问题，开了好多case，也没解决

作者: 猪九妹 时间: 2021-9-22 15:06
解决了吗，我也没有解决

作者: 亮晶晶 时间: 2021-10-8 10:34
求解决方法

作者: Lemonyang 时间: 2022-7-12 18:58

SoazR 发表于 2020-12-28 10:09
Hello from Amazon Brand Registry Support,

I understand that you would like to add the user [xxxxx ...

你好最后怎么解决的呢

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