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标题: 如果被停权该如何写给亚马逊回信（２）［BQool原创,创蓝转载］ [打印本页]

作者: BQoolCN 时间: 2015-6-17 14:38
标题: 如果被停权该如何写给亚马逊回信（２）［BQool原创,创蓝转载］
本帖最后由 BQoolCN 于 2018-3-12 17:35 编辑

第一篇请见：如果被停权该如何写给亞馬遜回信（１）

写信给亚马逊依照情况的不同内容有百百种，要怎么表达才比较合适呢?

这次我们用实例来修改，让大家能够更明白写给亚马逊回信时需要多注意的细节。

也可以让大家明了写信时的概念，得以之后运用在各种不同情况上。

Please help edit the following appeal：（比较不正确版本）

We are contacting you regarding our seller account suspension. We realized the delay in shipping orders does not comply with Amazon's performance target of less than 4%, nor, our target of less than 2%.

We have reviewed our metrics and have determined the two areas that need to be addressed. Shipping and Inventory Availability.

We realized we need constant monitoring of our seller account. To achieve our goal of less that 4% late shipping, we are monitoring our Amazon account continuously, instead of during regular retail store hours.

To further help us achieve our goal of less that 4% late shipping, we have consolidated our Amazon inventory into one location. This eliminates delays in getting product out by the Expected Ship Date.

Thank you for considering this appeal.

以上面的内容来说已有了雏形，格式段落都有了上一篇提过的基本概念，但在语气上可能表达的程度不够，另外也要注意信中的书信礼仪。经过调整后：

To whom it may concern,（正确版本）

We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon's performance target of less than 4%, nor our target of less than 2%.

We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed:Shipment Creation and Inventory Availability.

We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.

To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.

Thank you for considering this appeal.

以上就是调整完成后的版本，此为参考用请勿照抄

到此我们做个简单的步骤总结

1.先依照如果被停权该如何写给亞馬遜回信（１）的架构来书写出雏形

2.调整语义不清楚，语气表达和书信礼仪的细节部份

EX：
To whom it may concern,

We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon's performance target of less than 4%, nor our target of less than 2%. （诚实道歉先）

3.将多余的冗词赘字予以删减，让书信内容更加洗练，在該強調語氣的地方加重力道

EX：
We realize we needed additional support for monitoring of our seller account. To achieve our goal of less that 4% late shipping, we have added additional staff to support the sales person in our retail store that is handling Amazon. This will allow us to have packages prepared and ready to ship more efficiently.

調整為

We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.

依照以上三个步骤调整过后的回信，亚马逊官方收到后能感受到您的正式诚意、经营态度与礼仪，而这三个部份正是亚马逊最注重的方面。所以回信记得要投其所好，才能获得您预期以上的回复。

(编辑BQool 比酷尔）

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作者: 月是故乡明 时间: 2015-6-17 15:53
坐等沙发，呵呵，牛掰，比酷儿

作者: BQoolCN 时间: 2015-6-23 11:53
可以参考一下啰

作者: sunrita 时间: 2015-8-2 18:14
很好啊。。

作者: 22462990 时间: 2016-6-14 22:45
老师写好的信发到亚马逊的什么邮箱好?

作者: 创蓝商务 时间: 2016-6-15 09:28

22462990 发表于 2016-6-14 22:45
老师写好的信发到亚马逊的什么邮箱好?

有申诉按钮的，直接点击申诉。没有的，一般会在邮件中给出绩效团队邮箱，找到该地址进行回复。

作者: 麦辉Kobe 时间: 2016-7-26 10:32
本帖最后由麦辉Kobe 于 2016-7-26 15:57 编辑

创蓝商务发表于 2016-6-15 09:28
有申诉按钮的，直接点击申诉。没有的，一般会在邮件中给出绩效团队邮箱，找到该地址进行回复。

账号由于被客人投诉说产品不真实然后被亚马逊暂停了销售权限，申诉邮件也回复了可是亚马逊说要 supplier information， buyer information， 180天的发票，，，，但是回复过去亚马逊又说不是要这样的发票请问下他是要什么样的发票啊，他的回复如下

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Invoice date (must be issued in the last 180 days)
-- Item descriptions
-- Item quantities

Please note, we DO NOT accept Commercial Invoice/PROFORMA INVOICE/Order Confirmation/Purchasing List/Contract Document/Delivery Report as proof of authentication.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us).

-------------------------------------
-------------------------------------

Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com
商务大神你知道嘛

作者: 创蓝商务 时间: 2016-7-26 10:45

麦辉Kobe 发表于 2016-7-26 10:32
账号由于被客人投诉说产品不真实然后被亚马逊暂停了销售权限，申诉邮件也回复了可是亚马逊说要 supplier ...

we DO NOT accept Commercial Invoice/PROFORMA INVOICE/Order Confirmation/Purchasing List/Contract Document/Delivery Report as proof of authentication.
These documents must be authentic and unaltered.
重点看下这两句话，发票必须要是真实的、未改变的。而且不接受商业发票/形式发票/订单确认合同/采购列表等，可以考虑提供正规的增值税发票试试。

作者: 麦辉Kobe 时间: 2016-7-26 15:58

创蓝商务发表于 2016-7-26 10:45
we DO NOT accept Commercial Invoice/PROFORMA INVOICE/Order Confirmation/Purchasing List/Contract D ...

谢谢商务大神。。。

作者: jojo66 时间: 2016-10-21 10:38
我们也收到了一样的要求提供这些信息的发票，请问后来提供了什么样的发票，有通过审核吗

作者: ALISA!!! 时间: 2017-8-24 16:40
有没有退货率过高listing被关的申诉模板

作者: Maxwei 时间: 2019-6-3 15:39
有刷单的申诉模板吗？做了站外帖子，出单比较多，就说我刷单。

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