亚马逊申诉模板大全
在分享各类亚马逊申诉模板之前，模板只可以作为一个参考，给自己一个启发，万万不可完全照着模板来。 创蓝现在上传不了照片和截图，只能复制过来了，各种申诉模板和申诉技巧可以找我要，不收费店铺冻结申诉模板：
Dear Seller Performance Team,
Thank you for your concern of our account. Before receiving the performance review notification, we were exactly working with the customers to resolve their problem. We firmly believe that we're not only providing the product but also the customer service. Firstly, we're very sorry about our negligence of packaging, and the incaution of carrying and transpoting by logistics company which result in defective working condition of one item, we had to ship the replacement but had the customer waiting more time for delivery, they are kind but we are sorry. Secondly, the incaution of testing and checking up by the tester in factory result in missing indicator light covers of one item, which in normal working condition but give customer defective impression of the product, we had contact with the customer and shipped the missing element, and sorry to bring him inconvenience. These are our faults due to lack of strict management of the product and service providers. Thirdly, we're new to Amazon selling and lack of familiarity with the rules and message system using, which result in missing timely response to 4 messages from the buyers on our months ago arranged long holiday, it was supposed the messages would notice timely on mobile phone email system to us but it didn't work, we promise this would never ever happen again to the customers.
We would like to earnestly beg your consideration about the feedback of other items received by other buyers, some of them had left positive feedbacks and reviews to the product and admired our customer service. We promise to provide customers both good products and good customer service. If we have the chance to continue selling on Amazon, we will do as follows:
1. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every product from the tester in factory. We self will execute sampling check for different production batch and regular visit to production line of the factory every week. Make sure we ship out every item in integral and good working condition.
2. We will ask the factory to package with stronger crashproof and shockproof measure, like filling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transpoting service.
3. We will keep logining in the Amazon sellercenter on PC and check up buyer message at least three times a day, to ensure promptly response to the customer with 12 hours. And passionately handle any queries or complaints or product issues from every customer, will keep notice customer forwardly for the tracking information of the transpoting package. To improve the customer experience by pre-sale, in-sale, after-sale process.
We write this sincerely and will try our best to provide good products and customer service on Amazon. Meanwhile, we sincerely hope Amazon team will give serious consideration and give us a new chance. This is not only chance but also hope to us, we eagerly hope we can further develop our undertaking here. Look foward to hearing from your reply. Thank you very much.
Best Regards,
创蓝现在上传不了照片和截图，只能复制过来了，店铺问题-客服回复模板、操控评论申诉模板和申诉技巧可以找我要，不收费，帖子点个赞就行
感谢楼主的分享！！楼主辛苦了！！ 感谢楼主分享 谢谢 今天收到邮件，说账号暂时无法创建货件，原因是8月的一个货件显示有问题。点进问题查看，是因为当时发这个货的时候会分仓，所以加了数量，变成了两个货件，发了一个货件，把两一个删除了。现在说删除同一批次的部分货件，违反了亚马逊物流政策，现在不能发货了。询问客服之后，说让我点击提交争议，然后把问题、需求写进去，类似POA这样的，问题出现的30天内要提交。请问这类的POA怎么写，请教各位大佬，怎么写才能让我恢复发货？？？？跪求模板，感谢！！！！！ 1584104953@qq.com
感谢楼主 求一份操控评论申诉模板 感谢楼主1289671716@qq.com 需要需要 感谢楼主476187274@qq.com 需要需要 感谢楼主495634141@qq.com
问题描述: 纸箱的重量超过亚马逊的要求/ 缺少“重型包裹”标识
超重被亚马逊限制入库了。要求提供一份执行计划。
执行计划也包括：
对我们描写所有问题的反馈
您将在将来货件中采取的具体措施，以便避免此类问题
执行计划的预估时间范围
这种的有模板吗
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