与海外买家沟通技巧20招，总有一招适合您！
http://waimaoquan.alibaba.com/bbs/attachment/1504/thread/281_1914307_9d4662659051137.jpg一、付款阶段
A, 买家未付款催单技巧：(Awaiting Payment)
Dear valued Customer,
Thank you for your order, We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us.Thank you!
Seller ID
B, 款项正在审核阶段(Pending payment verification)
Dear Valued Customer,
Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issues, please feel free contact us.
Thank you !
Seller ID
二、订单付完款后，发货前
1, 买家下完单，但是缺货断货，可推荐其他产品或者同意退款,询问买家意见
Dear Valued Customer,
Thank you for your order. The item(s) you ordered is currently out of stock, however, you can select an item(s) of equal value to your order, or request a refund. Please let us know which you prefer.
We look forwarding to hearing from you soon.
Thank you.
Seller ID
2, 买家所在的国家地址较偏远，不能包邮，建议买家补运费
Dear Valued Customer,
Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have provided is located in a remote area. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $(付款金额), or you can request a full refund.
We are sorry for any inconvenience this may have caused. Please let us know which you prefer.
Thank you.
Seller ID
3, 买家选择的是DHL发货，但是卖家只能用E-邮宝或者小包发货，询问买家是否愿意接受？
Dear Valued Customer,
Thank you for your order. We are sorry that we cannot ship your item(s)via DHL（四大快递) at this point. We can only ship your item(s) via E-packet （或者其他的货运方式）which usually takes 10-15 business days for delivery. Please let us know as soon as possible if we should proceed with the E-packet shipping method.
We look forward to hearing from you soon.
Thank you.
Seller ID
4, 卖家不能正常发货（例如春节长假），请买家同意延长备货期
Dear Valued Customer,
Thank you for your order. Please note that there will be shipping delays due to the national holidays and your order might not arrive at the expected time frame. We plan to extend the lead time, would you please accept it?
Thank you for your understanding and patience.
Seller ID
三、发货后
1, 卖家发货了，告知买家发货方式和查询网址
Dear customer,
Regarding your order number: xxx, we have shipped your item(s) via (DHL, EMS, E-packet) and the tracking number is xxx. Please check the tracking information here: www.xxxxx.com for updates.
Please note, it will take 2-5 days before the tracking information can be viewed online. If you have any further questions, please feel free to contact us.
Thank you.
Seller ID
2, 货物被物流公司丢失，询问买家是否同意重新发货？
Dear Valued Customer,
Your item(s) have been shipped on 10 January,2015, however, the shipping carrier has lost the package. At this point we would like to offer you two options, we can either resend you items or provide you with a full refund. Please let know which you prefer. We are sorry for any inconvenience this may have caused
Thank you.
SellerID
3, 货物正常在途，请买家等待
Dear Valued Customer,
Regarding your order number: xxx, we have sent out your item(s) via (DHL, EMS, E-packet), and the tracking number is xxx. Please check the tracking information here: www.xxxxx.com. Your package is on route and will take between 5-25 days to be delivered.
Best Regards!
Seller ID
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mark一下··· 好东西，希望多多分享哦！！！ MARK !!!!!!!! 不是有20招吗？怎么没了。 写的不错啊 谢谢分享 学习了 交流亚马逊，希望可以加QQ1065853714，加我回复说亚马逊论坛，非常感谢! 谢谢群主分享心得，受教了:) 写的很好，谢谢分享
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