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我的美国亚马逊店铺被移除了销售权了，亚马逊发邮件说产品可能不真实。我自己查了一下，可能是产品侵权了。如果是侵权了，这种情况账号要回来的概率大吗，应该怎么处理？如果账号被封了，冻结的资金还能要回来么？ 跪求各位大神前来解答。亚马逊发的邮件如下：
Hello, You currently may not sell on Amazon.com because you are offering items that may be inauthentic. A list of these items is at the end of this email. Funds will not be transferred to you, but will stay in your account while we work with you to address this issue. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com. To sell on Amazon again, please send the following information to pq-review@amazon.com:-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.-- Contact information for your supplier, including name, phone number, address, email, and website. You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information. We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you. Learn more about our policies in Seller Central Help:-- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)-- Intellectual Property Violations (https://sellercentral.amazon.com/gp/help/200386260)-- Policies and Agreements (https://sellercentral.amazon.com/gp/help/521) To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).-------------------------------------ASIN: ******** - ***** <p> ********* - ***** <p> ******** - ***** -------------------------------------Sincerely,Seller Performance TeamAmazon.comhttp://www.amazon.com
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发表于 2017-12-12 15:43:50
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